---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an internal business location

# Create an internal business location {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an internal business location to enable users and consumers to create
accounts, contacts, consumers, and households.

## Before you begin

Role required: admin

## About this task

A business location has a manager. When you create an internal business
location, you add a user to the Manager field
on the Internal Business Location form. Users then added as internal
business location managers are automatically assigned the
sn_customerservice.svc_location_manager_contributor role.  
However, to assign the sn_customerservice.svc_location_manager role to the internal business location managers, the sn_bus_loc.int_bus_loc.onboard_location_manager_as_contributor system property must be set to false.  
Note:  
Only internal users can be added as managers for internal business locations.  
The manager of an internal business location can access all the cases for account, household, or consumer in the location hierarchy, including cases for child business locations. The manager can also:

* Add staff members to business locations in the location hierarchy.
* Create account team or consumer team relationships with staff members from the location hierarchy.
* View customer information.
* Update cases created in the location hierarchy.
* Create cases for customers in the location hierarchy.
{#create-internal-business-location__ul_j2k_dl1_fmb}

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsInternal Business Locations.
2. Click New on the Internal Business Locations list.
3. Fill in the fields on the [Internal Business Location](https://servicenow-prod.fluidtopics.net/KLQATk_MIMyFSaDF0LPLHw "In the Customer Service Management (CSM) application, the Service Model Foundation uses the Internal Business Location (IBL) form to store information about an internal business location. This information includes the staff members assigned to that location, cases, sold products, and install base items created for customers.") form.
4. Click Submit.  
   The location is added to the Internal Business Locations list.

   After creating an internal business location, you can add staff members to the location, create relationships between staff members and accounts,
   households, and consumers, and track the list of customers serviced by a business location.
**Related tasks**   

* [Create an external business location](https://servicenow-prod.fluidtopics.net/0gRVRUVyL1GnRfTUVxfY6w "Create an external business location to enable users and consumers to create accounts, contacts, consumers, and households.")

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