---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Limit knowledge base access to internal users

# Limit knowledge base access to internal users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Limit access to the information in a knowledge base to internal users.

## Before you begin

Role required: admin

## About this task

The articles in a knowledge base are available to both internal users, such as
customer service agents, and to external users (customers and partners). If the
articles in a knowledge base are intended for internal users only, the system
administrator can restrict access by customizing the knowledge base form.

## Procedure

1. Navigate to AllKnowledgeAdministrationKnowledge Bases.
2. Click the desired knowledge base.
3. Right-click the form header and select ConfigureRelated Lists.
4. Select Cannot Contribute from the Available column and move it to the Selected column.
5. Click Save.
6. On the selected knowledge base form, click the Cannot Contribute related list.
7. Click Edit.
8. Click All Customer Contacts in the left column and move it to the right column.
9. Click Save.

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