---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Delete a special handling note

# Delete a special handling note {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Delete a special handling note for a record.

## Before you begin

Role required: sn_customerservice_manager or sn_shn.admin

## About this task

Users with the sn_customerservice_manager role can delete a special handling note if
they can delete a record for the underlying table.

## Procedure

1. Navigate to AllSpecial Handling NotesSpecial Handling Notes.  
   You can also delete a note from the Special Handling Notes list on a form.
2. In the Special Handling Notes list, click the note to be deleted.
3. Click Delete.
**Related concepts**   

* [Special handling notes overview](https://servicenow-prod.fluidtopics.net/HdBf~40wgYdCGpwLiOq5SQ "The Special Handling Notes application enables you to create notes that bring important information about individual records, such as a case or account record, to the user's attention.")  
**Related tasks**   

* [Delete a special handling note from a form](https://servicenow-prod.fluidtopics.net/kuR2Cq~1HuJtjSiBXsnhlA "Delete a special handling note for a record from the Special Handling Notes list on the form.")

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