---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrate with Continual Improvement Management

# Integrate with Continual Improvement Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customer Service Management provides an integration with the Continual Improvement
Management application. This integration enables you to request improvement opportunities
and to implement phases and tasks to meet performance goals, track progress, and measure
success.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the Continual Improvement Management (com.sn_cim) plugin.
3. Click Activate.
{#configure-integration-cim-csm__steps_vb4_sfz_pgb}

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