Configurable Portal widget library

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Configurable Portal widget library

    The Configurable Portal widget library is a set of prebuilt, reusable widgets designed to help ServiceNow customers easily configure and customize their portal homepage. These widgets allow you to enhance user experience by displaying key information, navigation elements, and actionable content in a structured and visually appealing way.

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    Key Features

    • Portal Polaris Header widget: Displays essential access features such as logo, search, user profile, and menu items in a two-level header format. The second level’s menu items are controlled by the Portal Mega Menu widget.
    • Portal Mega Menu widget: Provides a hierarchical menu on the portal header for easy navigation across different pages and topics.
    • Portal Browse Taxonomy widget: Shows taxonomy topics along with related articles and catalog items, helping users explore content by category.
    • Portal Banner and Portal Banner Carousel widgets: Present announcements, new features, or important information either as a single banner or rotating carousel.
    • Portal Quick Links widget: Offers quick access links to knowledge articles, catalog items, custom pages, or external URLs with customizable layouts.
    • Portal Knowledge Quick Links widget: Displays selected knowledge articles for quick access based on criteria like featured or most viewed.
    • Portal Catalog Quick Links widget: Highlights important catalog items for request submission based on defined criteria.
    • Portal Case Cards widget: Shows case records with detailed information in a card format filtered as needed.
    • Portal Data List widget: Displays lists or cards of records from any ServiceNow table, such as cases or work orders.
    • Portal FAQ widget: Lists frequently asked articles categorized by knowledge article category or related product.
    • Portal Polaris Footer widget: Presents company info, site links, external links, and social media links at the bottom of each portal page.
    • Portal Object widget: Displays key record information from ServiceNow tables and enables users to take related actions.
    • Portal Taxonomy Topic widget: Displays topics as cards to facilitate access to related knowledge articles and catalog items via the Browse Taxonomy widget.

    Practical Benefits

    By leveraging these configurable widgets, ServiceNow customers can efficiently build a user-friendly portal homepage tailored to their organization's needs. This modular approach enhances navigation, highlights important content, and streamlines access to knowledge, catalog items, cases, and other records, ultimately improving user engagement and productivity.

    The Configurable Portal widget library is a collection of prebuilt and reusable widgets that enables you to configure the portal homepage.

    Table 1. Configurable Portal widgets
    Widget Description
    Portal Polaris Header widget Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header.

    The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected.
    Portal Mega Menu widget The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically.
    Portal Browse Taxonomy widget Display taxonomy topics along with the articles and catalog items related to them.
    Portal Banner widget Banner to display the announcements, new product or feature highlights, and important information on the top of the page.
    Portal Banner Carousel widget Displays multiple banners in a carousel to display information on multiple announcements, features, and products.
    Portal Quick Links widget Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards.
    Portal Knowledge Quick Links widget Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually.
    Portal Catalog Quick Links widget Displays catalog items for important request items based on the criteria.
    Portal Case Cards widget Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format.
    Portal Data List widget Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format.
    Portal FAQ widget Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product.
    Portal Polaris Footer widget Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links.
    Portal Object widget Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record.
    Portal Taxonomy Topic widget Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget.