---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add staff members to an internal business location

# Add staff members to an internal business location {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add users as staff members to an internal business location to support accounts,
contacts, consumers, and households.

## Before you begin

Role required: admin, sn_customerservice_manager,
sn_customerservice.svc_location_manager,
sn_customerservice.svc_location_manager_contributor, and
sn_bus_loc.location_relationship_manager

## About this task

You can add internal users with the snc_internal role as staff members to an internal business location.

* Administrators and customer service managers can add staff members to any business location.
* Location managers can add staff members to the business locations that they have access to.
{#add-user-internal-bus-location__ul_klt_yzz_2mb}

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsBusiness LocationsInternal Business Locations.
2. Select the desired internal business locations record.
3. In the Members related list, click Edit.
4. Select the desired users and add them to the Members List.
5. Click Save.

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