---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# CSM Configurable Workspace

# CSM Configurable Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
<br />

The [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) is built to improve agent efficiency and facilitate resolutions. From a single view, agents can:  
* Work on multiple issues concurrently in an optimized, intuitive layout.
* Resolve issues faster with automated suggestions powered by machine learning.
* Get notified of potential major incidents based on issue frequency and impact.
* Keep informed of updates and surface important insights with a live activity feed and analytics.
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## CSM Configurable Workspace Overview {#csm-workspaces-configure__section_khz_ygk_r1c}

A [workspace](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) is a suite of tools in a single focused work area that enables a user to efficiently complete an entire job. It provides users such as customer service agents,
managers, and help desk professionals with tools to help answer customer questions and resolve issues.

A workspace also includes features that enable a user to be more efficient, including a multi-tab interface for managing multiple cases and a contextual display that provides quick orientation to the current task. For more
information about the key features that make up a workspace, see [Exploring Workspace](https://www.servicenow.com/docs/access?context=learn-about-agent-workspace&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

Workspaces use pages and page variants to display table and record information. Some pages are provided with the CSM Configurable Workspace application. For more information, see [CSM Configurable Workspace record pages](https://servicenow-prod.fluidtopics.net/NLUdf6hfXV1~v_lKmjstfw "A record page provides the base structure for how a record is displayed in CSM Configurable Workspace. This includes records such as cases, incidents, and tasks.").

You can also create pages, either from a template or from scratch, or you can duplicate and customize an existing page variant. You can create and customize pages and variants using [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US), a web user interface builder. For more information, see [Creating pages and page variants](https://servicenow-prod.fluidtopics.net/FuELZssEgd3xw7Ps2qtkSw "You can create new pages or customize existing pages in UI Builder to display table and record information in CSM Configurable Workspace.").

## UI Builder {#csm-workspaces-configure__section_zr5_jgp_pjv}

[UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US) is a web user interface builder that enables you to build pages for workspaces. With UI Builder, you can:

* Configure page layouts and components.
* Extend and deploy custom components in a workspace.
* Leverage UI Builder components to build additional solutions.
{#csm-workspaces-configure__ul_rcn_hhk_wrb}  
For more information about working with pages and components, see the following topics:

* For more information about working with components in UI Builder, see [Work with components](https://www.servicenow.com/docs/access?context=work-components&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US).
* For more information about available components, see <https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/components>.
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## Workspace tutorials {#csm-workspaces-configure__section_mxg_z2k_t1c}

The following tutorials describe the different parts of a workspace and give you an overview of how a workspace works.

* [Workspace tutorial for agents starting with a record](https://www.servicenow.com/docs/access?context=workspace-tutorial-for-agents&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
* [Workspace tutorial for agents starting with a chat](https://www.servicenow.com/docs/access?context=workspace-tutorial-agents-chat&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
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## Application information {#csm-workspaces-configure__section_ngz_drt_cwb}

The CSM Configurable Workspace application is available from the ServiceNow Store. CSM Configurable Workspace enables agents to engage with customers, answer questions, create cases, and resolve issues.

## Request apps on the Store {#csm-workspaces-configure__id_mql_xrt_cwb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#csm-workspaces-configure__inline-send-to-store}
**Related topics**   

* [List of workspaces](https://www.servicenow.com/docs/access?context=list-of-workspaces&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)