---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a work order for a customer service case

# Create a work order for a customer service case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a work order for a customer service case as part of the case resolution
process.

## Before you begin

Role required: sn_customerservice_agent, sn_customerservice_manager, or admin

## About this task

After a work order is created, it appears in the Work Orders
related list on the Case form. The case number is also referenced on the work
order.

## Procedure

1. Open the desired case.
2. From the Work Orders related list, click New.
3. Fill in the fields on the Work Order form.  
   For more information, see [Create a work
   order](https://www.servicenow.com/docs/access?context=t_CreateAWorkOrder&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US).
4. Click Update.
**Related topics**   

* [Manage work orders](https://www.servicenow.com/docs/access?context=c_ManageWorkOrders&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US)