---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Preview an email from the Emails related list

# Preview an email from the Emails related list {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 7, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Preview emails directly from within cases. With this capability, you can select case-related emails and read the details in full view.

## Before you begin

Role required: sn_customerservice_agent

## About this task

For information about adding or modifying actions on a form, see the following topics:

* [Customizing your workspace with declarative actions](https://www.servicenow.com/docs/access?context=declarative-actions-landing&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
* [Create a UXF client action for forms](https://www.servicenow.com/docs/access?context=create-a-new-uxf-client-action-for-forms&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
* [Declarative actions glossary](https://www.servicenow.com/docs/access?context=declarative-actions-glossary&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
{#preview-email-cases__ul_ghq_ntr_fcc}

## Procedure

1. Open CSM Configurable Workspace.
2. Select and open a case  
   The case opens up in a new tab.
3. Select the Emails tab.
4. Select an email to preview from the Emails list.  
   The email opens in a sub tab and displays the details.

5. Select Reply or Reply All to reply to the message you are viewing or select Forward to forward the email.