---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Check in at a walk-up location

# Check in at a walk-up location {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a store representative, you can enable customers to check in on arrival at your service location. The user is added to the requester queue after filling in some details and a reason for the visit.

## Before you begin

Role required: sn_walkup.walkup_login

## About this task

A device at the store location runs the Walk-up application. The application welcome screen includes selections to check in for a service, view the list of requesters currently in the queue, and complete a survey. Both guest
users and registered users can access the selections on the welcome screen.  
Figure 1. Walk-up application screen

## Procedure

1. Select Check-in from the Walk-up application screen.
2. Add details in the Check-in screen.  
   If the system already has a contact or a consumer with the same details, it associates the interaction with that particular contact or consumer in the system.  
   Figure 2. Check-in screen
3. Following check-in, you can view the queue status by selecting Queue from the Walk-up application screen.  
   The Queue widget enables you to view the list of requesters at the walk-up location. For more information, see [Monitor Walk-up Experience queues](https://servicenow-prod.fluidtopics.net/MvdpYAlkfA0dQZGtQMYWqQ "Once you check in at a location, you are notified of the wait time and your position in the queue. You can view the issues being serviced and the queue.").  
   Figure 3. Queue status screen  
   The Survey widget allows you to request the requester for feedback about the experience at the location. For more information, see [CSM Walk-up Experience customer satisfaction surveys](https://servicenow-prod.fluidtopics.net/16KMQEXnXLBMggvxE1YlDg "With Walk-up Experience surveys, users can rate their satisfaction with walk-up location interactions, providing management with feedback to improve the walk-up experience.").
{#csm-walkup-checkin__steps_l3m_dft_3wb}