Community homepage features for logged in users

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Community homepage features for logged in users

    The Community homepage is the starting point for logged in users to engage with the ServiceNow Community. It presents a tailored experience with access to various interactive features that support participation and navigation. Organizations can customize this homepage to suit their community’s needs. Note that the Community Service Portal header menu is not enabled by default and requires configuration.

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    Key Features

    • Announcements: View community-wide announcements targeted to all members.
    • Community menu: Navigate quickly to all forums, topics, and other important links.
    • Tours: Access guided tours created by administrators to help users understand how to use the Communities application.
    • Profile photo menu: Click to view your community profile or to log out.
    • Search: Use type-ahead keyword search or full search with multiple terms to find relevant content.
    • Browse Forums: Expand to see up to eight forums or click to view all forums. Sub forums are clearly indicated with counts and accessible via links.
    • Post Content: Quickly contribute by posting questions, blogs, videos, documents, or events, and assign them to the appropriate forum.
    • Featured Content: View highlighted or important community content curated for members.
    • Question filters: Filter questions by status such as solved, unsolved, or unreplied, with visibility based on user permissions.
    • Content List and Activity Feed: Toggle views to see all content or a personalized activity feed. Filters allow sorting by content type, forum, popularity, or recency.
      • Content List: Displays all community content and tracks updates to replies, comments, and marked answers. Updates are visible only after moderation approval.
      • Activity Feed: Shows all activities related to your posts and subscriptions, grouping multiple activities per content item and displaying the latest action. Clicking an item reveals full activity history.

    Why This Matters for ServiceNow Customers

    This homepage design enables logged in users to efficiently navigate, contribute, and stay informed within the community. The feature set supports community engagement, knowledge sharing, and personalized content discovery. By understanding and leveraging these components, customers can maximize their community participation and quickly access relevant discussions and resources, ultimately enhancing their ServiceNow experience.

    Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.

    Note:
    The Community Service Portal header menu is not enabled by default. For more information, see Configure Community Service Portal header menus.
    From the community homepage, you can access and use the following features:
    Table 1. Community homepage for logged in users
    UI component Description
    Announcements View announcements targeted to the entire community.
    Community menu Navigate to all forums and all topics and other quick links.
    Tours View a tour for additional guidance on how the Communities application works. Tours appear when your administrator creates them on certain pages.
    Profile photo Click your profile photo to either view your community profile or logout.
    Search Enter a search term. You can enter a keyword to use the type-ahead search or enter one or more words to view all search results.
    Browse Forums Click the + icon to view up to eight available forums.

    Click View all Forums to go to the Forums list page and search for the forum you require. If sub forums exist, they are listed on the parent forum tile along with a count of how many there are. Click the link to access a list of the sub forums.
    Have a question? Click here to start typing and Post Content Contribute to the community by posting a question. Click Question, Blog, Video, Document, or Event to add your content and assign it to a forum.
    Featured Content View featured community content.
    Question filters Filter by question to view solved, unsolved, and unreplied questions.
    Note:
    The content options are displayed according to the permissions you are assigned in the forum.
    Content List and Activity Feed Toggle between the Content List and Activity Feed. You can filter according to content type, forum, most recent or popular, and when the content was created.
    • Content List: Lists all content added to the community. Displays when updates were made to replies, comments, and answers marked as correct and which user made the updates.
      Note:
      • Updates are not displayed for new or existing comments or replies due for moderation.
      • Updates are displayed for approved changes made to comments or replies as a result of moderation.
    • Activity Feed: Lists all activity in the community based on your posts and subscriptions.
      Note:
      • All activities per content item are grouped. Only the most recent activity is listed per content item. For example, an upvote to a question.
      • To view all activity associated with a content item, click the content item. All activities, regardless of your subscriptions, are displayed.