Add a taxonomy to your portal

  • Release version: Xanadu
  • Updated January 30, 2025
  • 1 minute to read

    • Create a taxonomy to organize knowledge articles and catalog items under topics which are relevant to your user. Associate a taxonomy to your portal to display the relevant topics on the widgets.

    Before you begin

    Role required: admin or sp_admin

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. On the Service Portal page, search Customer Support in the Title column.
      You can select any portals and a taxonomy to it.
    3. On the Customer Support page, in the related list, select the Taxonomy tab.
    4. In the Taxonomy tab, move any taxonomy from the Collection to the Taxonomy list.