Description of the Chat Setup configuration form fields.

Table 1. Chat Setup configuration form

Field	Description
Name	Name of the Live Agent chat setup configuration. The default name is Chat setup.
Live chat enabled	Option to activate a live chat.
Allow transcript download	Option to enable the user to download a transcript of the conversation.
Show agent names and avatars	Option to display agent names and avatars in the Agent Chat client when a live agent enters, transfers, or exits a chat.
Enable notifications for all users	Option to activate the delivery of notifications.
Agent Whisper	Option to activate Agent Whisper, which enables agents to message supervisors without the requester knowing. For more information, see Agent Whisper.
Emoji Enabled	Option to activate the ability to include emojis in Agent Chat. For more information, see Using emojis in Agent Chat.
No Agent Available message	Message that appears when a live agent isn’t available. The default message is There are no agents available at the moment. Please try again later.
Application	The application that contains this configuration record. This field is automatically set to Global.
Live chat wait status	Displays the wait time for Live Agent support in the Chat menu if Wait Time has been selected.