Add and configure the Portal Knowledge Quick Links widget

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Add a Portal Knowledge Quick Links widget to the portal and modify its data, presentation, and behavior.

    Before you begin

    The UI Components for Customer Portals plugin must have been activated. For more information, seeActivate the UI Components for Customer Portals plugin

    If you have not already created the page to which you want to add the widget, see Create a page for Configurable Portal widgets.

    Role required: sp_admin or admin

    Procedure

    1. Navigate to the All > Service Portal > Service Portal Configuration.
    2. Select Designer.
    3. On the Service Portal Designer page, search for and select the page to which you want to add the widget.
    4. Select the Widgets tab.
    5. In the Layouts section, drag the Container layout onto the portal edit page.
    6. On the container, add a set of columns by selecting the plus button (Plus button)
    7. On the Widgets pane, in the Filter Widget field, enter Portal Knowledge Quick Links .
    8. Drag the widget onto the container.
    9. In the Edit page, select the Portal Knowledge Quick Links widget.
    10. Select the Pencil icon (Pencil icon).
    11. On the Instance form, fill in the fields.
      For a description of the field values, see Portal Knowledge Quick Links widget instance options form.
    12. Select Save.

    Result

    The Portal Knowledge Quick Links widget appears in the widget according to the configured instance options.