Add staff members to an internal business location

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read
  • Add users as staff members to an internal business location to support accounts, contacts, consumers, and households.

    Before you begin

    Role required: admin, sn_customerservice_manager, sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, and sn_bus_loc.location_relationship_manager

    About this task

    You can add internal users with the snc_internal role as staff members to an internal business location.
    • Administrators and customer service managers can add staff members to any business location.
    • Location managers can add staff members to the business locations that they have access to.

    Procedure

    1. Navigate to All > Customer Service > Service Organizations > Business Locations > Internal Business Locations.
    2. Select the desired internal business locations record.
    3. In the Members related list, click Edit.
    4. Select the desired users and add them to the Members List.
    5. Click Save.