Activate a Unified Consumer user

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Activate a user as a Unified Consumer user within the Customer Service Management (CSM) application by updating the Consumer script include. This modification enables you to display the other sys_user extension records in the reference list for the users in the csm_consumer table.

    Before you begin

    Role required: admin

    About this task

    To enable access to sys_users (internal users), add the sys_user to the user extension in the Consumer script include.

    Procedure

    1. Navigate to All > System Definition > Script Includes.
    2. Open the Consumer script include and modify the script as follows:

      Add the initialize method to the Consumer script include and set this.userExtensions value.

      var Consumer = Class.create();

Consumer.prototype = Object.extendsObject(ConsumerImpl, {
    initialize: function() {
        ConsumerImpl.prototype.initialize.call(this);
        this.userExtensions = ["csm_consumer_user", "sys_user"];
    },

    type: 'Consumer',

});
    3. Select Update.

    What to do next

    Add a user to your instance. For more information, see Create a user.