Before a knowledge reviewer can start performing the AQI review, you must assign an AQI checklist to a knowledge base.

Avant de commencer

You can only assign a checklist to a knowledge base when the weight of all questions in the checklist is equal to 100. Each knowledge base can have one assigned checklist. However, a checklist can be assigned to more than one knowledge base.

Role required: knowledge_admin or admin

Pourquoi et quand exécuter cette tâche

Procédure

1. Navigate to All > Knowledge > Administration > Knowledge Bases.
2. Click a knowledge base to which you want to assign a checklist.
3. On the Knowledge Base form, click the search icon in the Checklist field and select the AQI checklist to apply.
4. Click Update.

Que faire ensuite

After you assign an AQI checklist to a knowledge base, you can start performing AQI reviews.