Implementing the CSDM framework in stages

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 3 minutes de lecture

    • Following the CSDM framework ensures that you meet your primary goal of consistent accuracy in reporting and analytics so you can effectively manage your digital environment.

    The CSDM data framework

    The CSDM is the data model that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB ensure that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.

    Activating CSDM

    Activate the CSDM plugin
    Activate the CSDM plugin so you can begin implementing the CSDM data model.
    Enabling life-cycle sync from legacy-to-asset
    You can align life-cycle values for each product instance on the asset, CI, and IBI tables. A one-time process moves legacy status values for asset and CI across the platform to standard CSDM life-cycle value pairs (life cycle stage and life cycle stage status). Business rules then run regularly to ensure identical IBI, asset, and CI life-cycle data for each product instance.
    Migrate and sync existing data to the CSDM framework
    You complete several tasks to ensure that your existing application data migrates successfully to the required tables in the CMDB.

    Implementing the CSDM framework

    It's best to use a staged approach when you implement the CSDM framework. Each implementation stage involves particular information types and provides specific benefits. Because each stage builds on the preceding stage, we use an analogy to the way a person develops: foundation, crawl, walk, run, and, eventually, fly.
    CSDM stages: foundation, crawl, walk, run, and fly.
    Remarque :
    Business applications reference information objects in the information portfolio. You might need to implement the Information Object [cmdb_ci_information_object] table earlier than the Fly stage. Your business requirements determine the right stage for implementing the table.
    CSDM implementation stage — Foundation
    In the Foundation stage of implementing the CSDM framework, admins prepare the referential data that enables accurate reporting to support good business decisions. Use the base-system tables when you begin implementing the CSDM to derive the highest value from your ServiceNow products and the ServiceNow AI Platform.
    CSDM implementation stage — Crawl
    In the Crawl stage, you work on base-system CMDB tables that are associated with IT Service Management (ITSM).
    CSDM implementation stage — Walk
    In the Walk stage, you identify and populate the network infrastructure CIs and applications that your organization's technical teams support.
    CSDM implementation stage — Run
    In the Run stage, you set up the relationship between a technology and the business that sells and/or consumes the technology.
    CSDM implementation stage — Fly
    When you reach the Fly stage, you've accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process.

    Key guidelines for you to follow

    • When linking CSDM tables, use only the relationships that are designed in the model.
    • Collaborate on the shared data model with other product teams. Also, when you extend CSDM and related functionality, be sure to follow the provided guidance. Following the guidance and collaborating with other product teams helps you achieve the best design.
    • Use agreed-upon CSDM definitions whenever you use a table, reference, or attribute.
    • Use the provided CSDM base tables.
    • Use the recommended technologies when you integrate external data sources. The specified process ensures data integrity and integration consistency.
    • Follow the provided guidance for setting up and using ServiceNow AI Platform products.

    Improve your CSDM implementation

    The CSDM Assessment provides Impact Customers with leading practices and prescriptive guidance on the CSDM and how it supports processes on the ServiceNow AI Platform. To help your organization plan for and implement CSDM, the assessment includes interactions with ServiceNow CSDM experts and personalized content. See .