Enable downloading of the source Microsoft Word document for a knowledge article

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Set the sn_km_word.glide.knowman.enable_document_download property to enable users to download the source Microsoft Word document of a knowledge article from the knowledge article view page in a portal or workspace.

    Avant de commencer

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    When a knowledge article is created using Microsoft Word, users accessing the knowledge article view page in a portal or workspace can download the source Microsoft Word document when the sn_km_word.glide.knowman.enable_document_download property is set to true.
    Remarque :
    After you enable the sn_km_word.glide.knowman.enable_document_download property, the Microsoft Word source document of a knowledge article also might appear in search results as an attachment to the article. Therefore, enabling this property might affect the search relevancy of a knowledge article.

    Procédure

    1. In the navigation filter, enter sys_properties.list.
    2. Search for the sn_km_word.glide.knowman.enable_document_download property.
    3. In the Value field, enter true.
    4. Click Update.