Discovery Admin Workspace Home

  • Release version: Yokohama
  • Updated June 16, 2026
  • 3 minutes to read
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    Summary of Discovery Admin Workspace Home

    The Discovery Admin Workspace Home page in ServiceNow provides a centralized interface to monitor, manage, and optimize your discovery processes. Accessible viaWorkspaces > Discovery Admin Workspace, this workspace helps you quickly identify critical discovery tasks, view performance metrics, and address errors to maintain effective IT infrastructure visibility. The described features apply to Discovery Admin Workspace version 1.17.0 and later.

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    Quick overview

    • Active schedules: Displays the count of all active IP-based and Cloud Discovery schedules. Clicking the count navigates to the Schedules page for detailed management.
    • Error tasks: Shows active Discovery error tasks within a selected timeframe. Selecting this count opens the Case management tab on the Diagnostics page to view and manage these tasks.
    • Schedules with anomalies: Indicates Discovery schedules with detected anomalies if anomaly detection is enabled. Clicking the count directs you to detailed anomaly information. You can enable anomaly detection via the Settings page.
    • Users can refresh data visualizations and configure the time scale for displayed counts in the Settings page to tailor monitoring periods.

    Discovery Operations Monitor

    This feature provides insights into discovery performance metrics including transaction volumes, sensor job efficiency, MID Server queue loads, and probe processing times. Access the dashboard via View dashboard for detailed operational monitoring.

    Discovery admin tasks

    Focuses on managing the three most critical active Discovery error tasks with options to edit, assign, and add work notes. For comprehensive error task management, View all opens the Case management tab. Note that this section only includes errors associated with tasks, not all Discovery errors.

    Discovery tuning advice

    Offers automated recommendations to optimize Discovery and MID Server configurations based on scans of your instance. Findings are prioritized by criticality; selecting a finding links to detailed tuning checks. You can explore all tuning reports on the Tuning page.

    Quick Discovery

    Enables on-demand discovery outside scheduled runs by entering IP addresses, ranges, or networks. You can select a specific MID Server, cluster, or allow Discovery to auto-select a MID Server, facilitating flexible discovery of devices as needed.

    ITOM Visibility apps

    Enhances Discovery Admin Workspace capabilities through integration with additional ITOM Visibility applications. The View all option shows installed apps and those available for installation. Application updates require admin role privileges. Pricing and packaging details are managed separately via contracts.

    Learnings

    Provides access to the ITOM Visibility Knowledge Base with articles, blogs, and video tutorials to help manage Discovery and troubleshoot errors. Ensure ITOM Content Service version 1.2.8 or later is installed for resource access. For video playback errors, update the system property com.glide.security.referrerpolicy as recommended for secure referrer policy enforcement.

    The Discovery Admin Workspace Home page features tools to help you identify and address the most critical discovery tasks.

    To access the Discovery Admin Workspace, navigate to Workspaces > Discovery Admin Workspace.
    Note:
    The capabilities described here are available in Discovery Admin Workspace v1.17.0. Specific version requirements are noted for individual features where applicable.

    Quick overview

    View the status of discovery using data counts and identify any irregularities that might impact discovery. For detailed information, select the appropriate tile.

    Select the More options icon (More options icon), then select Refresh to refresh the data for each visualization in this section.

    Note:
    You can configure the time scale reflected in the displayed counts on the Settings page.

    The following data counts display in the Quick overview section:

    Active schedules
    Displays the number of active IP-based and Cloud Discovery schedules run to date. Selecting this number opens the Schedules page, where you can view all the Discovery schedules that are configured and enabled to run.
    Error tasks

    Displays the active, including pending or in-progress, Discovery error tasks opened in a certain time period. Selecting this number redirects you to the Case management tab on the Diagnostics page, where you can view all Discovery error tasks.

    Schedules with anomalies
    Displays the number of Discovery schedules with anomalies detected over a certain time period. This count only displays when anomaly detection is enabled. If anomaly detection is inactive, select Turn on to access the Settings page.

    Selecting this number redirects you to the Anomaly detection tab on the Diagnostics page, where you can view details about the type and severity of anomalies.

    Discovery Operations Monitor
    Monitor discovery performance across your IT environment. Select View dashboard to open the dashboard and view performance metrics for transactions, sensor jobs, MID Server queue load, and probe processing times. For more information, see Discovery Operations Monitor dashboard.

    Discovery admin tasks

    Review the three most critical Discovery error tasks. Select Edit Task to access the details page where you can assign or update the error task, or add work notes. To view and manage all Discovery error tasks, select View all to access the Case management tab on the Diagnostics page.
    Note:
    This section focuses solely on Discovery errors that have associated tasks and not all Discovery errors.

    Discovery tuning advice

    Fine-tune Discovery and MID Server settings with automated suggestions derived from scans of your instance. These findings identify potential issues, arranged in order of their criticality. Selecting a finding redirects you to the Tuning check page for more details. To view all tuning checks and latest reports, select View all to access the Tuning page.

    Quick Discovery

    Discover devices in your network outside of a scheduled discovery. Enter a single IP address, multiple comma-separated IP addresses, or an IP network as shown in this example:
    • IP network address - 10.0.1.0/24
    • IP address range - 10.0.2.1-10.0.2.15
    • IP address list - 10.0.3.176,10.0.3.222,2001::100,2600:1bdc::fffe

    Select a MID Server, a MID cluster, or enable Discovery to select the MID Server automatically.

    ITOM Visibility apps

    Enhance the functionality of the Discovery Admin Workspace by integrating additional ITOM Visibility applications. When you select View all, you can view both the applications installed on your instance and others that are available for installation.
    Note:
    Updating applications requires you to have the admin role.
    While you can access details about the apps installed on your instance, information regarding pricing and packages isn't provided, as it varies based on each contract. For a general overview of licensing and subscription details, see ITOM/OT SU Licensing and subscriptions.

    Learnings

    Receive guidance on managing the Discovery process and resolving Discovery errors with the ITOM Visibility Knowledge Base. Access relevant articles from the ServiceNow Knowledge Base, explore blog posts, or watch instructional video tutorials for further information.

    Important:
    • To view the resources in this section, confirm that you have installed ITOM Content Service version 1.2.8.
    • If you encounter an Error 153: Video player configuration error message when attempting to play a video on the Videos tab, update the system property com.glide.security.referrerpolicy to origin-when-cross-origin. For more information, see Enforce secure referrer policy [New in Security Center 1.3].