---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Level Objective Management

# Service Level Objective Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Level Objective Management (SLO Management) helps your organisation define, track, and meet agreed-upon service quality standards. It works in conjunction with Service Level Agreements (SLAs) to ensure service delivery meets
customer expectations.

## Overview of how SLO Management works {#slo-landing-page__cf-app-landing-overview}

* SLAs set the expectationsSLAs are formal agreements that outline the level of service a customer can expect. This can include things such as response times, resolution times, and uptime targets.

* SLOs defines how to meet expectationsSLOs are specific, measurable objectives that an organization sets to achieve the SLAs. They translate the broad goals of the SLA into actionable metrics.

* ServiceNow SLO Management helps manage SLOs. It offers functionalities to:
  * Define SLOs based on various metrics.
  * Monitor SLO performance in real-time.
  * Generate alerts when SLOs are at risk of being breached.
  * Track historical data to identify trends and improve processes.
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## Get started {#slo-landing-page__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about Service Level Objective Management concepts and features.](https://servicenow-prod.fluidtopics.net/Vk4Y2k5GZLqx2OOJ94F79A "Service Level Objective Management (SLO Management) is a crucial aspect of IT service management that ensures IT services meet customer expectations.") | [UseUsing Service Level Objective Management](https://servicenow-prod.fluidtopics.net/afwzCm~yEVebmB34zFfhXw "Using SLO management ensures IT services meet customer expectations, improves service quality and transparency, and enables data-driven decision making.") |
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## Troubleshoot and get help {#slo-landing-page__cf-app-landing-get-help}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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