---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Customize the Zscaler remediation wait time

# Customize the Zscaler remediation wait time {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the amount of time (in seconds) by which the Zscaler
remediation check verifies the Zscaler status. This amount of time indicates
how often the system checks the Zscaler status after the remediation check
runs.

## Before you begin

Role required: agent_client_collector_admin

## Procedure

1. Navigate to Agent Client CollectorAgentsConfigurationCheck Definition.
2. Select zscaler-remediation-check.
3. In the Command field, modify the value to: `zscaler_app_remediator.rb --wait_time=<time_in_sec>`, where `<time_in_sec>` is the number of seconds the system waits before checking the Zscaler status.  
   By default, the system waits 30 seconds.
4. Select Save.  
   * If the Zscaler app is running within the configured `wait_time`, the remediation result is Success.
   * If the Zscaler app is not running within the configured `wait_time`, the remediation result is Failed.
   {#customize-remediation-wait-time__ul_sww_mt1_rtb}

*[\>]: and then