---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create an action for an 'on Catalog item request start/end' policy

# Create an action for an 'on Catalog item request start/end' policy {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The on Catalog item request start trigger fires after the user opens a request form.
The on Catalog item request end trigger fires after a user submits a request form.
A policy that is triggered by the on Catalog item request start or on Catalog item request end trigger can run a script or execute a workflow.{#create-action-on-cat-item-request__shortdesc-action-on-cat-item-request}

## Before you begin

* Role required: sn_cmp.cloud_governor or admin
* Optional: [Create one or more cloud
  policy groups](https://servicenow-prod.fluidtopics.net/H2yVOZy5WHAEfq3AF7KTyg "A cloud policy group is a container for related policies. Consider grouping policies that are often used together or should be considered together. Grouping policies can help you to apply policies consistently across your organization.").
* [Configure a cloud policy rule](https://servicenow-prod.fluidtopics.net/qic_pvAYLBJcRcfDVquKmA "A policy rule is a collection of conditions and actions. ​If all conditions evaluate to true, the policy engine performs the actions. If any condition evaluates to false, the policy engine does not perform the actions.") and associated conditions.
{#create-action-on-cat-item-request__ul-prereqs-for-policy-action}

## Procedure

1. In the Cloud Admin Portal, navigate to GovernPolicies.
2. Open a cloud policy and set the policy to the Draft state if needed.
3. Open the rule that should perform the action and then click New on the Policy Rule Actions related list.
4. On the popup, click Create for the type of action to perform, enter a unique and meaningful Action Name, and then fill in the form for the action.  
   {#create-action-on-cat-item-request__table_nbq_j2h_sfb__entry__2}

   | Field | Description |
   |-|-|
   | Action Script Category | Select a category. |
   | Action Script Name | Specify a unique and meaningful name for the script. |
   | Action Script | Create the script in the text box. See Create a policy action script for details. |
   [Table 1. Settings for the 'Execute a Script' action]

   {#create-action-on-cat-item-request__table_nbq_j2h_sfb} Figure 1. Configuring an 'Execute a Workflow' action to run the base-system 'Change Request' workflow {#create-action-on-cat-item-request__table_xmb_yph_sfb__entry__2}

   | Field | Description |
   |-|-|
   | Action Name | Specify a unique and meaningful name for the action that starts the workflow. |
   | Workflow | Select the workflow to execute. |
   [Table 2. Settings for the 'Execute a Workflow' action]

   {#create-action-on-cat-item-request__table_xmb_yph_sfb}

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