--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Configure the Google Gemini Cloud Assist agent # Configure the Google Gemini Cloud Assist agent {#ariaid-title1} * Release version: Yokohama * * Updated December 4, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Configure the Google Gemini Cloud Assist agent to use the Gemini Cloud Assistant observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts. ## Before you begin Before configuring the Google Gemini Cloud Assist agent, you must do the following: * [Install ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). * [Integrate Google Cloud Platform (GCP) events with Event Management.](https://servicenow-prod.fluidtopics.net/geYr3baFdLNQCHTlEFniBQ "Integrate Google Cloud Platform (GCP) with Event Management by adding a standard webhook in the GCP console.") * Download the JSON private key file from your Google Cloud project and gather the following credentials: Google project ID, service account email, and private key ID. * Create a keystore file and password by following the steps in [Create a Java KeyStore certificate](https://www.servicenow.com/docs/access?context=setup-google-translator&version=yokohama&pubname=yokohama-integrate-applications§ion=create-jks-google&ft:locale=en-US). * Set up the following Google Cloud project settings and permissions. For detailed instructions, navigate to the Gemini for Google Cloud documentation and search for `Create a Cloud Assist investigation`. * Enable the required APIs for your Google Cloud project. * Assign the Investigation Creator role to the service account. * Give the service account read-access to the resources that you want it to investigate. {#now-assist-itom-config-google-cloud__ul_brg_tdf_yhc} {#now-assist-itom-config-google-cloud__ul_jsb_qmv_w2c} Role required: admin ## Procedure 1. Navigate to Allsys_alias.LIST. 2. Search for and select Google Gemini Cloud Assist Agent. 3. Select Create New Connection \& Credential. 4. On the form, fill in the fields. | Field | Description | | Connection Name | Name of your Google Gemini Cloud Assist connection. This name helps you identify it later. For example, Google Gemini` Cloud Assist agent connection`. | | Google Project ID (project_id) | Identifier for the Google Cloud project that contains the relevant service account. For example, `project-12345`. | | Service Account Email (client_email) | Email address assigned to your Google Cloud service account. The agent uses this email address to authenticate with the Google Cloud project. | | Private Key ID (private_key_id) | Identifier for the private key associated with your Google Cloud service account. | | Keystore Password | Password that protects the keystore file that you upload below. | | Keystore | File that contains your authentication credentials for the Google Cloud service account. Upload this file in `.jks` format. | |-|-| {#now-assist-itom-config-google-cloud__choicetable_ngc_ymf_rhc} 5. Select Create. Your connection appears in the Connections tab. ## What to do next Activate the Google Gemini Cloud Assist agent to use it in the manage alerts autonomously agentic workflow. In AI Agent Studio, navigate to Create and manage, find the Google Gemini Cloud Assist agent, and turn on the agent in the Select channels and status screen. To learn more about using the Google Gemini Cloud Assist agent in the manage alerts autonomously agentic workflow, see [Manage alerts autonomously agentic workflow](https://servicenow-prod.fluidtopics.net/KTE3tC8_8M1TImAFyLCqsw "Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously agentic workflow."). **Related tasks** * [Configure the Datadog analysis AI agent](https://servicenow-prod.fluidtopics.net/e~EuB1lG9kYpICQDxZBQBA "Configure the Datadog analysis AI agent to use the Datadog observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.") * [Configure the Dynatrace analysis AI agent](https://servicenow-prod.fluidtopics.net/zWsD4At0JA5wQfjQRK4YHA "Configure the Dynatrace analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Dynatrace observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Dynatrace to help you investigate alerts.") * [Configure the Kentik analysis AI agent](https://servicenow-prod.fluidtopics.net/oQseStXw5mO4eRb671Uvzg "Configure the Kentik analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Kentik observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Kentik to help you investigate alerts.") * [Configure the New Relic analysis AI agent](https://servicenow-prod.fluidtopics.net/LZBecyLOuTZYQF~1xgk38Q "Configure the New Relic analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the New Relic observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from New Relic to help you investigate alerts.") * [Configure the manage alerts autonomously agentic workflow](https://servicenow-prod.fluidtopics.net/UMqkwnFmIxJHmL1~MuZPHg "Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.") *[\>]: and then