---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Check Zscaler remediation

# Check Zscaler remediation {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Verify that Zscaler remediation stops and starts the Zscaler app after the remediation monitoring check fails.

## Before you begin

Verify that the Zscaler monitoring check returns an Application Status value of Down, indicating that the Zscaler app isn't working properly.

Role required: agent_client_collector_admin

## Procedure

Navigate to AllRemediate Zscaler VPNRemediation Result.  
The Application Remediation Status page appears.  
Figure 1. Application remediation status page   

When remediation successfully shuts down and restarts Zscaler, the Remediation Result column has a value of Success. The Task Associated column displays a link to the incident created on remediation. When remediation is successful, the incident closes automatically.

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