---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Apply a quick response in an alert

# Apply a quick response in an alert {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

In an alert, use the Quick Response feature to apply remediation
to the alert or to launch a web application.

## Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

## About this task

Quick Response is a feature that enables you to perform a
quick action on the selected alert. The action is to apply remediation or to launch
an application. If you have upgraded from Istanbul or earlier, this feature is a
combination of the Remediation and Launch an application features.

If you select a remediation link when invoking a Quick Response, a workflow is
executed according to the criteria specified in the alert management rule. Click a
launch application link to launch the web application that was configured in the
alert management rule. For further information, see [Migrate an alert action rule to an alert management rule](https://servicenow-prod.fluidtopics.net/n_UedxwUyjT3z32ZsgU~lg "Existing alert action rules from an earlier release can be executed, but cannot be modified. Alert action rules that have been migrated become alert management rules and all the definitions of the alert action rules are migrated to the alert management rule format. Migrated rules can be modified.").

## Procedure

1. Navigate to AllEvent ManagementAll Alerts.
2. In the Alerts list, right-click the required alert and select Quick Response.  

   <br />

3. In the Quick Response page, click the required link to perform the required action.  
   If the link that you require is not available, perform one of these actions.

   | Option | Description |
   | For Remediation, define a remediation task using an Alert rule based on the selected alert | 1. Navigate to Alert Rules. 2. Select the required alert management rule to edit. 3. Click Remediation. 4. Click Enable Remediation. 5. In the Execution field, select either Automatic or Manual. 6. In the Orchestration workflow field, specify the remediation workflow. * For Orchestration, in the workflow settings, select Remediation Task \[em_remediation_task\] in the Table field. * After you finish configuring the orchestration workflow, publish it. {#apply-quick-response-in-alert__ul_ghj_lwd_lz} 7. Click Update. {#apply-quick-response-in-alert__ol_fhj_lwd_lz} For further information, see [Migrate an alert action rule to an alert management rule](https://servicenow-prod.fluidtopics.net/n_UedxwUyjT3z32ZsgU~lg "Existing alert action rules from an earlier release can be executed, but cannot be modified. Alert action rules that have been migrated become alert management rules and all the definitions of the alert action rules are migrated to the alert management rule format. Migrated rules can be modified."). |
   | For Launch Application, create a web application link using an Alert rule based on the selected alert | 1. Navigate to Alert Rules. 2. Select the required alert management rule to edit. 3. Click Launcher. 4. Click Enable. 5. In the Display Name field, specify a name for the link. 6. In the URL field, compose the URL using data from the alert in the format: `${source}.com:${port}/${cmdb_ci.name}` 7. Click Update. {#apply-quick-response-in-alert__ol_hhj_lwd_lz} For further information, see [Migrate an alert action rule to an alert management rule](https://servicenow-prod.fluidtopics.net/n_UedxwUyjT3z32ZsgU~lg "Existing alert action rules from an earlier release can be executed, but cannot be modified. Alert action rules that have been migrated become alert management rules and all the definitions of the alert action rules are migrated to the alert management rule format. Migrated rules can be modified."). |
   |-|-|

   {#apply-quick-response-in-alert__choicetable_ehj_lwd_lz}
{#apply-quick-response-in-alert__steps_nd5_flc_bx}

## What to do next

To create a remediation task or web application link, see [Migrate an alert action rule to an alert management rule](https://servicenow-prod.fluidtopics.net/n_UedxwUyjT3z32ZsgU~lg "Existing alert action rules from an earlier release can be executed, but cannot be modified. Alert action rules that have been migrated become alert management rules and all the definitions of the alert action rules are migrated to the alert management rule format. Migrated rules can be modified.").
**Related tasks**   

* [Launch web application from alert](https://servicenow-prod.fluidtopics.net/i1m_9vFMItmqQPGlsrW67w "You can launch a web application from an alert that matches the conditions set in an alert action rule.")

*[\>]: and then