---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Observability tab

# Splunk Observability tab for Service Observability {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Dashboard and charts on the Splunk Observability tab of the Service Details page in the SOW.

## Application dashboard {#splunk-observability-tab-for-service-observability__section_oww_r53_zdc}

This dashboard displays performance metrics for the selected service.  
Note:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#splunk-observability-tab-for-service-observability__table_avw_x53_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Rate | Aggregate rate of transactions through the service, per minute. | Splunk |
| Error % | Percent of transactions that have an error. | Splunk |
| Latency | Aggregate duration of transactions through the service, in milliseconds. | Splunk |
[Table 1. Service KPIs]

{#splunk-observability-tab-for-service-observability__table_avw_x53_zdc} {#splunk-observability-tab-for-service-observability__table_wwl_mk2_h2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Rate | Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names. | Splunk |
| Error % | Each line represents the percentage of errors on a key transaction in the service. Hover over a point to view the different transaction names. | Splunk |
| Latency | Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names. | Splunk |
[Table 2. Service top transactions]

{#splunk-observability-tab-for-service-observability__table_wwl_mk2_h2c}

## Compute dashboard {#splunk-observability-tab-for-service-observability__section_bgh_vw3_zdc}

This dashboard displays metrics for hosts related to the service.  
{#splunk-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU utilization | Percentage of CPU currently being consumed by the service. | Splunk |
| Memory utilization | Percentage of memory currently being consumed by the service. | Splunk |
| Disk utilization | Percentage of disk space currently being consumed by the service. | Splunk |
| All Active Servers | Information for all hosts the service is actively using. Select a host link to view more detailed information. | CMDB |
| All Active VM Instances | Information for all VM instances the service is actively using. Select a host link to view more detailed information. | CMDB |
[Table 3. Host]

{#splunk-observability-tab-for-service-observability__table_vsv_zw3_zdc}

## Database Dashboards {#splunk-observability-tab-for-service-observability__xyz}

These dashboards display metrics for databases related to the service.  
{#splunk-observability-tab-for-service-observability__table_e1h_1cg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Queries Per Second | Number of queries per second the service is sending to the database. | Splunk |
| Row Locks Rate | Frequency at which row locks are encountered by transactions from this service. | Splunk |
| Buffer Pool Usage | Usage of the buffer pool to access cached data by this service. | Splunk |
| Table I/O Wait Time | Time in milliseconds that the database is waiting on Input/Output operations on tables sent by this service to complete. | Splunk |
| Threads | Number of threads used by this service | Splunk |
| Uptime | Amount of time in (?) that the database has been running since its last restart. | CMDB |
[Table 4. MySQL]

{#splunk-observability-tab-for-service-observability__table_e1h_1cg_d2c}