---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Metric Explorer

# Metric Explorer {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Metric Explorer provides an easy-to-navigate interface where service agents can view the health of a CI associated with an alert. Health details for a CI include various metric charts with control bounds, and
aggregations in a time period.
The set of metric charts that appear for a CI class in Metric Explorer is determined by metric chart configurations in the Metric Dashboard Metadata \[sa_metric_dashboard_metadata\] table. The Metric Dashboard Metadata table is initially populated with configurations
for common classes and important metrics for those classes. A user with the admin or evt_mgmt_admin role can update the default metric chart configurations in the Metric Dashboard Metadata table.

There can be up to 10 active metric charts configured for a class at any point.

## Chart types {#agent-workspace-ops-intelligence__section_yvq_25y_lhb}

A metric chart that appears in the metric charts form in Metric Explorer can be a time-series chart or a single-score chart.

Time-series chart
:

    The time-series chart type is a graph of all data points in the specified
    time range, for the metrics of the CI associated with the chart. Time-series charts
    are similar to charts in [Insights
    Explorer](https://servicenow-prod.fluidtopics.net/rkMOjVXRik8MRa3YErou2Q "Metric Intelligence calculates statistics for CI metric data. Insights Explorer displays these metric values as metric charts for the CIs in the CMDB. Insights Explorer lets you overlap any metrics for any CIs in a single chart to create a multi-layered view of metric values across a time range."), and depending on settings, show lower and upper bounds.

Single-score chart
:

    The single-score chart type shows a single number which is an aggregation
    of the data points in the time series for the metric and CI of the chart. The
    aggregation is an average of the data points, or the maximum, minimum, or last data
    point in the time series.

## Templates {#agent-workspace-ops-intelligence__section_v2j_bpt_c1c}

The ITOM
Service Operations Workspace
Metric Explorer template enables metric chart drill-down from Digital Analytics (DA) dashboards to Metric Explorer. For details, see [Express list overview](https://developer.servicenow.com/dev.do#!/reference/next-experience/washingtondc/now-components/sn-itom-aiops-list/overview) on the ServiceNow® Developer portal.