---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create change request forms

# Create change request forms {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Fill out the fields in the forms to create a change task to implement a controlled process for modifying approved and supported actions for SRM.

## Change request form {#sr-create-change-request-form__section_hgc_vbs_1bc}

Create a new change request. For more information, see [Manually create an SRM change task](https://servicenow-prod.fluidtopics.net/OzLM3FvGv16EZsBVw56I_g "Create a change task to implement a controlled process for modifying approved and supported actions for SRM.").{#sr-create-change-request-form__id_pmn_dcs_1bc__entry__2}

| Field | Description |
|-|-|
| Short description | Brief description of the change request. |
| Description | Description based on Short description. |
| Number | Identifier for the change request. |
| Category | Category for the change request. Choices are: * Hardware * Software * Service * System Software * Application Software * Network * Telecom * Documentation * Other (default) {#sr-create-change-request-form__ul_ups_21w_qzb} |
| Model | Model to use for the change request. Standard (default) |
| Risk | Risk the issue poses. Choice are: * High * Moderate (default) * Low {#sr-create-change-request-form__ul_xvy_41w_qzb} |
| Type | Type of change request. Standard (default). Read-only. |
| Impact | Impact the issue poses. Choices are: * 1 - High * 2 - Medium * 3 - Low (default) {#sr-create-change-request-form__ul_mkx_dcw_qzb} |
| State | State of the change request. Choices are: * New (default) * AssessIf approval is required further states are unavailable. * Scheduled * Implement * Canceled {#sr-create-change-request-form__ul_upl_m1w_qzb} |
| Work notes list | Team members to receive notifications when work notes are added. Note: An administrator must have already created an email notification for the work notes list for this to be available. |
| Work notes | Any additional information related to the request. |
[ ]

{#sr-create-change-request-form__id_pmn_dcs_1bc}

## Impact, Assignment, Planning, Schedule, Notes, and Closure information {#sr-create-change-request-form__section_f45_2cs_1bc}

{#sr-create-change-request-form__id_s3q_tcs_1bc__entry__2}

| Field | Description |
|-|-|
| Configuration item | Asset affected by the issue. |
| Service | Service affected by the issue. |
| Service offering | Service offering affected by the issue. |
| Assignment group | Team assigned to the change request |
| Assigned to | User assigned to the change request. |
| Justification | Reasoning for the change request. |
| Implementation plan | Imported text. |
| Risk and impact analysis | Analysis of risk and impact of the issue. |
| Backout plan | Imported text. |
| Test plan | Imported text. |
| Planned start date | Expected date to begin change. |
| Planned end date | Expected date to finish change. |
| Actual start date | Date change implementation began. |
| Actual end date | Date change implementation ended. |
| Conflict status | Not run. Read-only. |
| Conflict last run | Based on Conflict status. Read-only |
| Watch list | Interested users. |
| Work notes list | Team members to receive notifications when work notes are added. Note: An administrator must have already created an email notification for the work notes list for this to be available. |
| Additional comments | Additional notes for the request. |
| Work notes | Additional notes on the work done for the request |
| Close code | Code for the change request. Choices are: * None (default) * Successful * Successful with issues * Unsuccessful {#sr-create-change-request-form__ul_zmk_51w_qzb} |
| Close notes | Notes on the change request closure. |
[ ]

{#sr-create-change-request-form__id_s3q_tcs_1bc}