---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Request Discovery

# Request Discovery {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request and activate the Discovery (com.snc.discovery) plugin to enable Discovery capabilities on your instance.

## Before you begin

To purchase a Discovery subscription, contact your ServiceNow account manager or sales representative.

Role required: admin

## About this task

Discovery is available as a separate subscription from the rest of the ServiceNow AI Platform and requires the Discovery (com.snc.discovery) plugin. When the Discovery plugin is activated, several plugins and applications are also installed. For more information, see [Plugins or applications installed with ITOM Visibility](https://servicenow-prod.fluidtopics.net/dgLPeaSg4KmSaaHdM52~gA "Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed."). For additional details about plugins, see [Requesting a Plugin from the Service Catalog \[KB0751715\] article in the Now Support
Knowledge Base.](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715)

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateTheDiscoveryPlugin__navigate-plugins}
{#t_ActivateTheDiscoveryPlugin__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support.  
   {#t_ActivateTheDiscoveryPlugin__request-plugin}
{#t_ActivateTheDiscoveryPlugin__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#t_ActivateTheDiscoveryPlugin__table_awx_bhf_ygb__entry__2}{#t_ActivateTheDiscoveryPlugin__p_ub1_nfg_h1c}{#t_ActivateTheDiscoveryPlugin__p_vb1_nfg_h1c}{#t_ActivateTheDiscoveryPlugin__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#t_ActivateTheDiscoveryPlugin__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#t_ActivateTheDiscoveryPlugin__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#t_ActivateTheDiscoveryPlugin__p_bc1_nfg_h1c}
   Figure 1. Completed Activate Plugin form {#t_ActivateTheDiscoveryPlugin__request-form}
{#t_ActivateTheDiscoveryPlugin__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#t_ActivateTheDiscoveryPlugin__submit-request}
{#t_ActivateTheDiscoveryPlugin__submit-request}{#t_ActivateTheDiscoveryPlugin__steps_pm2_jy4_1hb}
**Related concepts**   

* [Discovery setup](https://servicenow-prod.fluidtopics.net/gT_SEEh4aL7QoRaRDFAJKw "After you activate the Discovery application, you have several ways to get started.")
* [Discovery monitoring and issue resolution](https://servicenow-prod.fluidtopics.net/4YLsC0A5tywvcaqJ28sfHw "Learn how to monitor the progress of your discoveries and how to configure the system to aggregate performance metrics that are important to you. Find descriptions of the error messages you see, as well as possible steps you can take to solve problems. The Now Support Knowledge Base on Hi contains several articles to help you troubleshoot discovery issues.")

*[\>]: and then