---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Application service completion

# Application service completion {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After an application service is reviewed and approved, you can define attributes that
enhance its discovery, reflect its importance, and control access to it.

There are several configurations you must perform to complete definition of an application
service.
Figure 1. Service Mapping workflow   

* **[Define criticality for application services](https://servicenow-prod.fluidtopics.net/Y9p3~lEp81GBX9uLv5JDBg)**   
  For each service instance, select a criticality level that reflects how important it is to your organization operations.
* **[Group application services](https://servicenow-prod.fluidtopics.net/fJqUMi_qakxfnAzOigjV_w)**   
  Organize application services by groups to perform actions simultaneously on multiple services, and to control user access to services. You can use Event Management to track service health by service groups.
* **[Control user access to application services](https://servicenow-prod.fluidtopics.net/Tl72BIYyrHnYkttnrTFwVw)**   
  Assign user roles to service groups to grant users access to application services in your organization. Your organization may restrict access to some services for security or secrecy reasons.
* **[Schedule a top-down discovery by Service Mapping](https://servicenow-prod.fluidtopics.net/f0ArHYog5fm~LDBlmp997A)**   
  After Service Mapping discovers configuration items (CIs) belonging to your service instance for the first time, it then rediscovers CIs to find changes and updates. Create or modify discovery schedules to control how often Service Mapping rediscovers services or CIs. For example, you may create custom discovery schedules to avoid redundant stress on the infrastructure.
* **[Service definition transfer from one instance to another](https://servicenow-prod.fluidtopics.net/0m8zCq~MrSCq3TQZmNN6GA#transfer-service-definitions)**   
  Save time and effort by exporting definitions of service instances from the source instance and importing these definitions into the target instance. You can use this method to copy definitions of service instances only of the discovered type.

**Related concepts**   

* [Review and approval of application service maps](https://servicenow-prod.fluidtopics.net/BjGtOsTta_Wo~8ykmxZngQ "After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created service instances.")
* [Application service analysis and maintenance using classic Service Mapping](https://servicenow-prod.fluidtopics.net/kktVI~k2uB35tKBH_EqH8Q "Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.")  
**Related tasks**   

* [Map multiple application services suggested by classic Service Mapping](https://servicenow-prod.fluidtopics.net/qFTEgnBYmx4N~e7Wi0hmtA "You can map multiple application services identified and suggested by Service Mapping in a single operation. This method suits your organization if you do not have much information about application services.")
* [Map application services using tags with classic Service Mapping](https://servicenow-prod.fluidtopics.net/LP1_hSxqw0iYBN~sMLLWGQ "Use tags that help categorize and organize configuration items (CIs) in your organization to map application services. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights.")
* [Map multiple application services from a CSV file using classic Service Mapping](https://servicenow-prod.fluidtopics.net/0ElnFoss5kGCl7N1cGU5oA "This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned service instances. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential service instances referred to as service candidates.")
* [Map a single application service using classic Service Mapping](https://servicenow-prod.fluidtopics.net/8sD~6Bc3quESSBMeonfe4g "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.")
* [Fix application service errors in bulk](https://servicenow-prod.fluidtopics.net/AQZZC7bwEONc9WvfM9~Maw "Service Mapping classifies errors by their root cause, for example, missing credentials or task timeout. For a fast and efficient process, fix errors belonging to the same category in bulk.")
* [Fix errors in individual application service maps](https://servicenow-prod.fluidtopics.net/mCyIAds3bqivvs99ielgpg "You can address discovery issues in each application service map individually.")
* [Fine-tune application services to implement owner requests](https://servicenow-prod.fluidtopics.net/iBl4ZwvZMr6J_fUdsUa1Nw "As an administrator, you tweak and fine-tune maps based on comments from the application service owner.")