---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Enable metrics collection and evaluation

# Enable metrics collection and evaluation {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To enable a ServiceNow instance to collect and evaluate metrics, you must create a distributed MID Server cluster, associate MID Servers with the cluster, and enable Metric Intelligence for your MID Server.

## Before you begin

Ensure that the following plugins are installed on your instance:

* Event Management (com.glideapp.itom.snac)
* Metric Intelligence - com.snc.sa.metric plugin
* MetricBase

{#acc-distributed-mid-cluster__ul_yqt_nsy_4kb}  
To verify that the MetricBase plugin has been installed correctly:

1. Enter <kbd class="ph userinput">stats.do</kbd> in the instance navigation pane.
2. Search for the MetricBase Statistics section and verify that the following appears:
   * Status: ONLINE
   * Name: clotho
   {#acc-distributed-mid-cluster__ul_gqh_zqm_knb}
{#acc-distributed-mid-cluster__ol_jqw_nqm_knb}

Role required: agent_client_collector_admin

## Procedure

1. Create a distributed MID Server cluster in your instance:
   1. Navigate to MID ServerClusters.  
      The MID Server Clusters page opens, displaying the list of configured MID Server clusters.  

      <br />

   2. Click New.  
      The MID Server Cluster - New record page opens.
   3. In the Name field, assign a descriptive name for the cluster.
   4. In the Type field, select Distributed.
   5. Click Submit.  
      The distributed MID Server appears on the MID Server Clusters page.
   {#acc-distributed-mid-cluster__substeps_gl4_1my_4kb}
2. Assign MID Servers to the distributed MID Server cluster:
   1. On the MID Server Clusters page, select the distributed MID Server cluster.  
      The following page appears:  

      <br />

   2. On the Includes MID Servers tab, click Edit.  
      The Edit Members page appears.  

      <br />

   3. Select the relevant MID Servers from the left cell and click the right arrow button ![Right arrow icon]() to move them to the right cell.  
      In a staging environment, it is acceptable to have only one MID Server in the cluster.
   4. Click Save.  
      The Includes MID Servers tab displays the MID Servers that are part of the cluster.  

      <br />

   {#acc-distributed-mid-cluster__substeps_rb1_smy_4kb}
3. Enable Metric Intelligence for your MID Server:
   1. Navigate to MID ServerExtensionsMetric Intelligence.  
      The Metric Intelligence Metrics Contexts page appears.
   2. Click New.  
      The Metric Intelligence Contexts - New record page appears.  

      <br />

   3. In the Name field, enter a descriptive name for the Metric Intelligence metrics extension.
   4. In the MID Server field, select the MID Server to which you want to associate the Metric Intelligence metrics extension.
   5. Select the ACC Dedicated MID check box to assign the specified MID Server as the only MID Server in the distributed cluster.  
      Selecting this option helps conserve system resources and memory.
   6. In the Related Links section at the bottom of the page, click Start.  
      A message appears, indicating the status of the extension.
   7. Click Submit.
   8. Click Start.
   {#acc-distributed-mid-cluster__substeps_sxq_njl_pkb}
**Related tasks**   

* [Limit metrics collection and evaluation](https://servicenow-prod.fluidtopics.net/A~D_PNmFTk5rPJpVq4qVqw "You can limit the metrics you send from the MID Server to the instance, either by de-activating a specific CI or an entire CI type.")

*[\>]: and then