---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Tag mapping in the workspace

# Tag-based mapping in the Service Mapping Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated June 16, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Tag-based mapping in the Service Mapping Workspace

The Tag-based service mapping dashboard in the Service Mapping Workspace offers an intuitive and efficient interface for managing tag-based services.
It enables ServiceNow customers to review, update, and create tag-based services easily through widgets, data visualizations, and list navigation, enhancing the overall service mapping experience.
Show full answer Show less  

## Prerequisites and Access

* Requires Service Mapping Plus version 1.16.3 installed.
* Users need the **servicemappingadmin** role to access the dashboard.
* Access the dashboard via **Workspaces \> Service Mapping**, then select the Tag-based service mapping icon.

## Key Features

* **Key Metrics Widgets:** Provide quick insights into the number of tag-based service maps, service families with categories, and tag categories. Selecting these widgets navigates to detailed lists for deeper analysis.
* **Data Visualization:** Includes a two-variable line graph showing the total number of tag-based service maps versus service candidates over a 30-day period, helping evaluate the efficiency of service mapping.
* **List Navigation:** Offers pages to view, delete, and create tag-based service maps, service families with categories, and tag categories. This facilitates easy management and creation workflows directly from the dashboard.
* **Domain Separation Support:** When working in domain-separated environments, service families must be assigned to the relevant leaf domain. Tag-based services are then populated only with configuration items (CIs) from that domain. Users without Performance Analytics domain support will be prompted to install the necessary plugin to view data visualizations.
* **Tag-based Application Service Form:** Centralized form to view detailed configurations and associated CIs of selected tag-based services, aiding in service management and troubleshooting.

## Practical Benefits for ServiceNow Customers

This dashboard streamlines the process of organizing and optimizing tag-based service mappings, improving visibility and control over service configurations. Customers can quickly assess mapping progress, manage service families and tags efficiently, and maintain domain separation compliance, resulting in better service reliability and governance.  
The Tag-based service mapping dashboard offers an intuitive way to manage tag-based services. Use the widgets, data visualizations, and list navigation to review and update your services, or create new tag-based services in a
few steps. The dashboard enhances the Service Mapping Workspace, offering an efficient and user-friendly interface for organizing and optimizing your service mappings.

## Prerequisites {#tag-based-mapping-dashboard__section_klt_xwd_bgc}

Access to tag-based service mapping in the Service Mapping workspace requires the installation of Service Mapping Plus version 1.16.3. For more information, see [Install Service Mapping Plus](https://servicenow-prod.fluidtopics.net/T3Mmx4m4c5D6DXOMfgfNNg "You can install the Service Mapping Plus application (sn_sm_scoped_app) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.").

## Required role {#tag-based-mapping-dashboard__section_bfd_jhj_rfc}

service_mapping_admin

## Access {#tag-based-mapping-dashboard__section_dfd_jhj_rfc}

To open the dashboard, navigate to WorkspacesService Mapping, then select the Tag-based service mapping () icon from the navigation pane.

## Key metrics {#tag-based-mapping-dashboard__section_gfd_jhj_rfc}

Selecting a widget in this section redirects you to the list for more detailed information.  

Tag-based service maps
:   The number of service maps created using tag-based service mapping.

Service families with categories
:   The number of service families created to store service candidates and service maps.

Tag categories
:   The number of tag categories, which group tags that have a related use.

## Report {#tag-based-mapping-dashboard__section_jfd_jhj_rfc}

{#tag-based-mapping-dashboard__table_kfd_jhj_rfc__entry__3}

| Title | Type | Description |
|-|-|-|
| Total number of tag-based service maps vs. service candidates | Two-variable line graph ![]() | A chart that shows the tag-based service candidates and the tag-based service maps created on a given day over a 30-day period. Use this information to evaluate the actual number of services mapped as compared to the number of service candidates created. |
[ ]

{#tag-based-mapping-dashboard__table_kfd_jhj_rfc}

## List navigation {#tag-based-mapping-dashboard__section_zpr_q5r_rfc}

The List navigation pane displays tag-based service mapping information.  
Display tag-based information and access tag-based actions through the following pages:

Tag-based service maps
:
    * View or delete existing service maps.
    * Initiate the flow to create a tag-based service.

Tag-based families with categories
:
    * View service families that have at least one selected category.
    * Select a service family to view detailed information including mapped services and service candidates.
    * Initiate the flow to create a tag-based service.
    {#tag-based-mapping-dashboard__ul_wj2_cbs_rfc}

Tag categories
:
    * View or delete existing tag categories.
    * Select a tag category to view detailed information, including tag keys.
    * Initiate the flow to create a tag category.
    {#tag-based-mapping-dashboard__ul_mhp_4bs_rfc}

## Domain separation {#tag-based-mapping-dashboard__section_lfd_jhj_rfc}

When creating a service family for mapping services based on tags in domain-separated environment, you must pick the relevant leaf domain.
Service Mapping populates tag-based services based on this service family only with CIs belonging to the leaf domain to which the service family belongs. If you have domain separation without Performance Analytics domain support, you can't see data visualization for the total number of tag-based service maps versus service candidates. You're then redirected to install the Performance Analytics Domain Support plugin.

For more information about domain separation and Service Mapping, see [Domain separation and Service Mapping](https://servicenow-prod.fluidtopics.net/FIP7p7KF678otD2rY7Re5Q "Domain separation is supported in Service Mapping. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.").
* **[About the tag-based application service form](https://servicenow-prod.fluidtopics.net/9MrtQy47ob50Y4hdjTgGZQ)**   
  The tag-based application service form provides a centralized location for viewing detailed information about a selected tag-based service, including its configuration and its associated configuration items.

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