---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

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workflow :

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---

# Integrate Oracle Cloud Infrastructure alarms

# Integrate Oracle Cloud Infrastructure alarms {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Integrate Oracle Cloud Infrastructure (OCI) alarms with Event Management to
send events into ServiceNow by adding a https subscription using Basic
Authentication.

## Before you begin

* Ensure that the Event Management Connectors (sn_em_connector) plugin is installed on the ServiceNow AI Platform instance.
* Oracle Cloud Discovery must be performed to ensure that the created alerts are bound to the configuration items in the ServiceNow AI Platform. For more information, see [Oracle Cloud
  Infrastructure Discovery](https://servicenow-prod.fluidtopics.net/5qScVOWOecPzhnE~mXAxxw "ServiceNow Discovery uses the Oracle Cloud Infrastructure (OCI) discovery patterns to provide real-time elasticity for enterprise applications by combining Oracle autonomous services, integrated security, and cloud compute. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.").
* Role required: evt_mgmt_integration
{#oracle-cloud-events-integration__ul_t1c_xby_zqb}

## About this task

The Oracle Cloud Notifications service enables you to set up communication channels
for publishing messages using topics and subscriptions. When a message is published
to a topic, the Notifications service sends the message to all of the topic's
subscriptions.

When an Oracle Management Cloud alert is raised, worsens in severity, or clears, you
may want to be actively notified through an https custom URL to the ServiceNow instance. The Oracle Cloud connector will be used
to create events in ServiceNow®.

You can configure the Event Management environment for the collection of
alarms from Oracle Cloud by setting your ServiceNow AI Platform instance as the
https subscription.

## Procedure

1. In the Oracle Cloud console, set up a https subscription.
   1. On the Create Subscription form, under the Configure Subscription section in the Protocol list, select HTTPS (Custom URL).  
      Note:  
      When the subscription is created, the password will not be shown in clear text.
   2. In the URL field, enter a URL with the format: <kbd class="ph userinput">https://&lt;username&gt;:&lt;password&gt;@&lt;instancename&gt;.service-now.com/api/sn_em_connector/em/inbound_event/oraclecloud</kbd>.  
      For example, <kbd class="ph userinput">https://oracleevents:oracleevents@instance1.service-now.com/api/sn_em_connector/em/inbound_event/oraclecloud</kbd>.  
      When the subscription is created with the ServiceNow instance URL, the Oracle Cloud Push connector will receive a payload that will confirm the subscription and is moved to an Active state in the Oracle Cloud console.
   {#oracle-cloud-events-integration__substeps_dxk_kgy_zqb}
2. In the Oracle Cloud console, you can create an alarm definition and set the notification destination with the topic containing the https ServiceNow subscription.
   1. Navigate to Observability \& ManagementAlarm Definitions.
   2. Click Create Alarm or select an existing alarm that you want to set the topic containing the https ServiceNow subscription.
   3. In the Destinations section in the Topic list, select the topic with the https ServiceNow subscription.  
      When an alarm is triggered in the Oracle Cloud console, the same alarm will be received in the Oracle Cloud Push connector in the ServiceNow instance and an event will be created.
   {#oracle-cloud-events-integration__substeps_ghc_pky_zqb}

## Result

Depending on the Oracle Cloud alarm resource, the alert will bind to the CI using the
following Event Field Mapping:

You can create other event rules or modify the Event Field Mapping to map to other
resource types.

Once the https subscription is configured and an Oracle Cloud alarm triggers a message
in Event Management the message:

* Authenticates the Oracle Cloud alarm message with the relevant ServiceNow user given in the https subscription.
* Extracts information from the original Oracle Cloud alarm message to populate the required event fields and inserts the event into the ServiceNow AI Platform database.
* Captures specified content in the Additional Information field of the event form.
{#oracle-cloud-events-integration__ul_sfv_ktt_1rb}

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