---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Using skills in ServiceNow Otto for ITOM

# Using skills in ServiceNow Otto for IT Operations Management (ITOM) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow®
ServiceNow Otto for ITOM application to view alert or incident analyses that Now Assist creates using generative AI.

Alert analyses include human-readable briefs of the alert and additional technical information to help you investigate the alert more effectively. The analyses are provided in English, irrespective of the language used in the alert
description.

For more information about the ServiceNow®
ServiceNow Otto for IT Operations Management (ITOM) application, see [ServiceNow Otto for IT Operations Management (ITOM)](https://servicenow-prod.fluidtopics.net/h4stAW7ssy_y4_zqJQlNng "Use the ServiceNow ServiceNow Otto for IT Operations Management (ITOM) application to analyze alerts in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.").  
Important:  
Some Now Assist skills, agents, and agentic workflows are turned on by default. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

## Domain separation and generative AI {#now-assist-itom-use__section_dsd_d5r_jhc}

By default, all skills exist in the global domain. When you use Now Assist in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, Now Assist only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data
resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the AI Admin Hub console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).)

## Documentation in this section {#now-assist-itom-use__section_owj_tnl_khc}

See the following documentation to learn more about using ServiceNow Otto for ITOM skills.
* **[View an alert analysis by Now Assist in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/HrILchO6Cd2MO_vHyohqFg)**   
  View an alert analysis by Now Assist for an alert on the alert's Overview tab in the Service Operations Workspace. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.
* **[View an alert analysis by Now Assist in Express List](https://servicenow-prod.fluidtopics.net/F6h1XKN_awdeO0LK1fniMQ)**   
  View an alert analysis created by Now Assist using generative AI. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.
* **[View an alert group analysis by Now Assist in Express List](https://servicenow-prod.fluidtopics.net/tv4LhOgYeR_xchnJIQEbdQ)**   
  View an alert group analysis created by ServiceNow® Now Assist using generative AI. The analysis offers a simplified, human-readable description of the alert group and technical information to help you investigate it more efficiently.
* **[Save the alert analysis summary by Now Assist as alert group description in Express List](https://servicenow-prod.fluidtopics.net/HHypyUQRlO2r2fPxpOLp_g)**   
  Save the human-readable summary generated by Now Assist in the Alert analysis as the description of an alert group.
* **[Generate an alert group description in Express List using Now Assist](https://servicenow-prod.fluidtopics.net/OWnFtR7rFXXuPZaYz~cALQ)**   
  Use Now Assist to generate a meaningful description of an alert group in Express List that encompasses all the alerts within the group. The generated description replaces the original description of the group.
* **[Launch an alert analysis from the Now Assist panel](https://servicenow-prod.fluidtopics.net/FUR5XvvQvXe1LEUrvf~bxQ)**   
  Initiate an alert analysis from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review.
* **[Create an incident from an alert with Now Assist in Express List](https://servicenow-prod.fluidtopics.net/tXDXA~l8bckbHMQF~zTU3Q)**   
  Create an incident with a human-readable, AI-generated description from the Express List pane by using Now Assist.
* **[Speed up alert resolution with a Now Assist analysis of past related incidents](https://servicenow-prod.fluidtopics.net/ELw~g_F5beFd9kEWHGO7eg)**   
  Use Now Assist to investigate relevant past incidents and present effective strategies used to resolve them.