Add an SRM team

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.

    Before you begin

    Role required: srm_admin, srm_manager, or srm_responder

    About this task

    The ServiceNow system administrator can set up teams in your workspace using a different process. See Activate teams and services in SRM for more information.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Note:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. Select Teams (Teams module icon), select Add a team.
    3. Create a new team or add an existing one.
      OptionSteps
      Add a new team
      1. In the New or existing field, select I am creating a new team.
      2. On the form, fill in the fields.

        For more information on the field descriptions, see Create team form.

      3. Select Add team.
      Register an existing team
      1. In the New or existing field, select I want to give a group access to SRM app.
      2. Select an existing team from the Select team list.
      3. Select Add team.

    Result

    When the request is approved, the team is created. Your team appears in the Teams landing page under Your teams.

    What to do next