---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add an SRM team

# Add an SRM team {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.

## Before you begin

Role required: srm_admin, srm_manager, or srm_responder

## About this task

The ServiceNow system administrator can set up teams in your workspace using a different process. See [Activate teams and services in SRM](https://servicenow-prod.fluidtopics.net/tP7skXcKmFZHUxwWQUyJyQ "Activate teams and services to be managed in the Service Reliability Management (SRM) application.") for more information.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Note:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. Select Teams (![Teams module icon]()), select Add a team.
3. Create a new team or add an existing one.

   | Option | Steps |
   | Add a new team | 1. In the New or existing field, select I am creating a new team. 2. On the form, fill in the fields.For more information on the field descriptions, see [Create team form](https://servicenow-prod.fluidtopics.net/hXgH0tN78vgW4Zp7d675pQ "Request to create a team to start monitoring your services."). 3. Select Add team. {#sr-create-team__ol_n4k_fmf_n1c} |
   | Register an existing team | 1. In the New or existing field, select I want to give a group access to SRM app. 2. Select an existing team from the Select team list. 3. Select Add team. {#sr-create-team__ol_pmn_4mf_n1c} |
   |-|-|

   {#sr-create-team__choicetable_m4k_fmf_n1c}

## Result

When the request is approved, the team is created. Your team appears in the Teams landing page under Your teams.

## What to do next

* [Manage your SRM team details](https://servicenow-prod.fluidtopics.net/kMWTYhYUBQ_wluOTtkgrwA "Add or edit team members, description, contact information of you team.")
* [Set up escalation policies for your team in SRM](https://servicenow-prod.fluidtopics.net/PbIjJ4oUlMihADfLZRBoiQ "Set up an escalation policy for your team to ensure that alerts or incidents are resolved in a timely manner by the appropriate team member.")
* [Create an SRM on-call schedule](https://servicenow-prod.fluidtopics.net/4vRUwTrUcaDOj3UG~_EwJg "Set up an on-call schedule to make sure that someone is available to respond to incidents and critical alerts.")
* [Add team members to SRM](https://servicenow-prod.fluidtopics.net/NESfS_wl1ZHrL6L4Q3ca3w "Add new team members to your team as required to plan, manage, resolve issues, and increase the efficiency of your business operations.")
* [Manage or add a service to your SRM team](https://servicenow-prod.fluidtopics.net/MG8pT_9ZjEY2OeBNPx4c3w "Add a service to an incident to increase the amount of data for the incident.")
{#sr-create-team__ul_wdy_psr_f1c}
* **[Manage your SRM team details](https://servicenow-prod.fluidtopics.net/kMWTYhYUBQ_wluOTtkgrwA)**   
  Add or edit team members, description, contact information of you team.
* **[Add team members to SRM](https://servicenow-prod.fluidtopics.net/NESfS_wl1ZHrL6L4Q3ca3w)**   
  Add new team members to your team as required to plan, manage, resolve issues, and increase the efficiency of your business operations.
* **[Manage or add a service to your SRM team](https://servicenow-prod.fluidtopics.net/MG8pT_9ZjEY2OeBNPx4c3w)**   
  Add a service to an incident to increase the amount of data for the incident.

*[\>]: and then