---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Launch web application from alert

# Launch web application from alert {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can launch a web application from an alert that matches the conditions set in an
alert action rule.

## Before you begin

Create an alert action rule that is configured to prepare a URL when the conditions that you stipulate are met. For example, based on the results when the alert parameters are resolved, this feature can open a Knowledge Base article or construct a URL.

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

## About this task

Right-click an alert in All Alerts or the Alert list in the Event Management
Dashboard (for instances upgraded from a release before Orlando), and
choose Quick Response. Click the required link to launch the
web application that was configured in the alert action rule. For further
information, see [Migrate an alert action rule to an alert management rule](https://servicenow-prod.fluidtopics.net/n_UedxwUyjT3z32ZsgU~lg "Existing alert action rules from an earlier release can be executed, but cannot be modified. Alert action rules that have been migrated become alert management rules and all the definitions of the alert action rules are migrated to the alert management rule format. Migrated rules can be modified.").

## Procedure

1. Navigate to AllEvent ManagementAll Alerts.
2. Right-click the required alert and select Quick Response.  
   A window appears with a list of available web applications that were configured in the alert action rule and the filter that matches the alert. To see the target URL, point to the cursor over the application name.  
   Note:  
   If one or more of the alert action rule parameters cannot be resolved, the related application name appears in black. When the alert parameters are resolved, then the application name becomes a link.
3. Click the name of an application to open the URL in another tab or window in your browser.

## Example

A common use case is launch in context to the source management system.

Other
examples include to search in knowledge bases, not only within ServiceNow, but
externally as well. Any URL-based action can utilize the alert parameters and the
URLs can refer to wikis, messaging services, REST APIs, and so on.
**Related tasks**   

* [Migrate an alert action rule to an alert management rule](https://servicenow-prod.fluidtopics.net/n_UedxwUyjT3z32ZsgU~lg "Existing alert action rules from an earlier release can be executed, but cannot be modified. Alert action rules that have been migrated become alert management rules and all the definitions of the alert action rules are migrated to the alert management rule format. Migrated rules can be modified.")
* [Apply a quick response in an alert](https://servicenow-prod.fluidtopics.net/Nmeaz6~i8_BHOfVsSrN~_g "In an alert, use the Quick Response feature to apply remediation to the alert or to launch a web application.")

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