---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Mapping application services containing Oracle Tuxedo platform

# Mapping application services containing Oracle Tuxedo platform {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Mapping can discover application services containing Oracle Tuxedo platform and its components.

## Discovered components {#mapping-services-tuxedo__section_oht_lbn_2gb}

{#mapping-services-tuxedo__table_b3m_1dn_2gb__entry__6}{#mapping-services-tuxedo__TuxedoSupportedComponents}{#mapping-services-tuxedo__TuxedoPortalSupportedComponents}

| Name | Platform | Version | Protocol | Discovery type | Pattern (or probe if indicated) |
|-|-|-|-|-|-|
| Oracle Tuxedo | Windows UNIX | 10.x, 11.x, 12.x | WMI WinRM SSH | Horizontal and top-down | Tuxedo |
| Oracle Tuxedo Portal | Windows UNIX | 10.x, 11.x, 12.x | WMI WinRM SSH | Horizontal and top-down | Tuxedo Portal pattern |
[ ]

{#mapping-services-tuxedo__table_b3m_1dn_2gb}

## Map application services containing Oracle Tuxedo platform {#ariaid-title2}

Map an application service containing an Oracle Tuxedo platform and
verify that Service Mapping discovered all Tuxedo components
correctly.

### Before you begin

* On the ServiceNow AI Platform, configure [SSH credentials](https://www.servicenow.com/docs/access?context=r_SSHCredentialsForm&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).
* (Optional) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://www.servicenow.com/docs/access?context=enable-winRM-MID-servers&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).
* (If hosted on Unix) Provide a user with the elevated rights for running commands described in [Service Mapping commands requiring a privileged user](https://servicenow-prod.fluidtopics.net/KmX~uDsV3RoqnUbrW~2SFA "Service Mapping uses commands requiring elevated rights to discover and map Unix-based hosts in your organization. In addition to configuring necessary credentials, configure servers in your organization to allow Service Mapping to run these commands with elevated rights.").
{#map-service-containing-tuxedo__ul_rns_4dq_fgb}Role required: service_mapping_admin

### Procedure

1. Create a service instance.
   1. Navigate to AllService MappingService Instances.
   2. Click New.  
      The Discoverable by Service Mapping option is selected by default.
   3. In the Name field, enter a descriptive name for the service instance.
   {#map-service-containing-tuxedo__substeps_fmn_1by_32b}
2. Define the entry point for this application service:
   1. Select the Other Application tile.
   2. Select <kbd class="ph userinput">TCP Endpoint</kbd> from the list.
   3. Define the entry point as follows:  
      * A host of the server that hosts the Tuxedo process.
      * A port on this server that the Tuxedo process opens.
      {#map-service-containing-tuxedo__ul_fk3_mbz_dfb}
   4. Click Add.
   5. Click Save.
   {#map-service-containing-tuxedo__substeps_iwl_q1z_dfb}
3. Click Additional Info on the left and clear the Traffic based discovery check box.
4. Click Update.
5. Verify that the mapping result is satisfactory:
   1. Click View Map and wait until the mapping is complete.  
      It may take a few minutes.
   2. Review the application service map.
   {#map-service-containing-tuxedo__substeps_tzh_ycy_32b}
If the mapping result is not as you expected, perform basic troubleshooting.  
{#map-service-containing-tuxedo__table_tuxedo_troubleshooting__entry__3}

| Symptom | Cause | Solution |
|-|-|-|
| Service Mapping fails to discover the Tuxedo CI. The discovery log displays the message that states that the credentials are insufficient for running the command including "permissions.tmadadmin -v". | The provided user does not have elevated permissions for running this command. | Make sure that you provided a user with permissions to run [commands requiring elevated rights](https://servicenow-prod.fluidtopics.net/KmX~uDsV3RoqnUbrW~2SFA "Service Mapping uses commands requiring elevated rights to discover and map Unix-based hosts in your organization. In addition to configuring necessary credentials, configure servers in your organization to allow Service Mapping to run these commands with elevated rights."). |
| Service Mapping fails to discover the Tuxedo CI. The discovery log displays the message that states that the user cannot run the tux.env script. | The provided user does not have the permissions to run the tux.env script. | Make sure that you provided a user with permissions to run the tux.env script. |
[ ]

{#map-service-containing-tuxedo__table_tuxedo_troubleshooting}

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