---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Observability tab

# SolarWinds Observability tab for Service Observability {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Dashboard and charts on the SolarWinds Observability tab of the Service Details page in the SOW.
Note:  
The X axis on SolarWinds charts use Universal Time Code (UTC) instead of the user's timezone.

## Application dashboard {#solarwinds-observability-tab-for-service-observability__section_oww_r53_zdc}

This dashboard displays performance metrics for the selected service.  
Note:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#solarwinds-observability-tab-for-service-observability__table_avw_x53_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Rate | Aggregate rate of transactions through the service, per minute. | SolarWinds |
| Latency | Aggregate duration of transactions through the service, in milliseconds. | SolarWinds |
| Time spent in database calls | Duration of requests to databases, in milliseconds. | SolarWinds |
| Time spent in database queries | Time spent querying the database, in milliseconds. | SolarWinds |
| Database throughput | Rate of database requests for this service per minute. | SolarWinds |
[Table 1. Service basic metrics]

{#solarwinds-observability-tab-for-service-observability__table_avw_x53_zdc}

## Compute dashboard {#solarwinds-observability-tab-for-service-observability__section_bgh_vw3_zdc}

This dashboard displays metrics for hosts related to the service.  
{#solarwinds-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU utilization | Percent of the host processing power being consumed. | SolarWinds |
| Memory utilization | Percent of memory the host is using. | SolarWinds |
| Disk utilization | Percent of disk space being used. | SolarWinds |
| All Active Servers | Information for all hosts the service is actively using. Select a host link to view more detailed information. | CMDB |
| All Active VM Instances | Information for all virtual machine instances the service is actively using. Select a VM link to view more detailed information. | CMDB |
[Table 2. Host]

{#solarwinds-observability-tab-for-service-observability__table_vsv_zw3_zdc}

## Database dashboards {#solarwinds-observability-tab-for-service-observability__xyz}

Database metrics are currently not supported for SolarWinds.