---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create or edit CI remediation

# Create or edit CI remediation {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a CI remediation rule that lets users manually apply an Orchestration workflow for resolving
issues with specific CIs associated with alerts. Define these CIs in the CI filter
conditions of the rule.

## Before you begin

Create the workflow to remediate CIs. In the workflow settings, select Remediation Task \[em_remediation_task\] in the Table field.  
Then submit the workflow definition, and add the following conditions to the workflow properties:

* \[Run Remediation\]\[is\]\[true\]
* \[Workflow\]\[is\]\[\<name of the new workflow that you just created\>\]

  For example, if the name of the workflow is
  <kbd class="ph userinput">CI remediation</kbd>, add this condition:

  \[Workflow\]\[is\]\[CI remediation\]
{#t_SACreateCIRemediation__ul_zxt_ntz_q5}

After you finish configuring the workflow, make sure that you publish
it. For more details, see [Create a
workflow](https://www.servicenow.com/docs/access?context=t_CreateAWorkflow&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US).

Role required:
evt_mgmt_admin

## About this task

A CI remediation rule associates a set of CIs that might experience problems with a remediation workflow. The remediation workflow can either resolve the underlying problem or help troubleshoot the problem that generated the alert. For example, you can proactively configure a workflow with the appropriate response actions for predictable alerts. For more details, see the [Event Management Remediation](https://www.youtube.com/watch?v=LXboAU_R_74) short video.

## Procedure

1. Navigate to AllEvent ManagementRulesCI Remediations.
2. Click New, or select a CI remediation to edit.
3. Fill in the fields, and click Submit or Update.  
   {#t_SACreateCIRemediation__table_m3l_xbf_qs__entry__2}

   | Control | Description |
   |-|-|
   | CI filter | Conditions to match the CIs that you want to apply this remediation to. |
   | Orchestration workflow | The remediation workflow to apply to CIs that match the filter conditions. |
   [Table 1. CI remediation form]

   {#t_SACreateCIRemediation__table_m3l_xbf_qs}
{#t_SACreateCIRemediation__steps_jh2_4yp_m5}

## Result

In service maps that are opened from the Event Management dashboard, this remediation can be applied to any CIs that match the filter conditions.

*[\>]: and then