---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Customize alert email recipients

# Customize ITOM Mobile Agent email recipients {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 26, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize who receives emails about alerts to help reduce notification overload and efficiently delegate responsibilities.

## Before you begin

Role required: srm_admin or admin

## About this task

By default, ITOM Mobile Agent sends emails about alerts to everyone in a team's group email. You can customize the email recipients as follows:

* Exclude managers from alert emails, reducing notification overload.
* Include individual team members on alert emails, making sure that the right people stay informed.
{#customize-itom-email-recipients__ul_llj_kg4_52c}

## Procedure

1. Navigate to AllService Reliability ManagementTeams.
2. In the list, find the team that you want to customize.
3. Choose one or more options to include or exclude certain recipients from email alerts.

   | Option | Instruction |
   | Exclude managers from alert emails | In the Exclude manager column, set false to true. |
   | Include individual team members on alert emails | In the Include members column, set false to true. |
   |-|-|

   {#customize-itom-email-recipients__choicetable_wdt_1h4_52c}
4. Save your changes by selecting the check mark.  
   Your updates appear in the Teams list, and ITOM Mobile Agent sends emails accordingly.

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