--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Plugins or applications installed with ITOM Visibility # Plugins or applications installed with ITOM Visibility {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Plugins or applications installed with ITOM Visibility This document outlines the various plugins and applications installed alongside ITOM Visibility in ServiceNow, specifically for the Yokohama release version. It details the dependencies and components installed automatically when updating or installing ITOM Visibility and its related features such as Discovery, Service Mapping, Tag Governance, Cloud Discovery Workspace, and Agent Client Collector for Visibility Content. Understanding these components helps ServiceNow customers manage their ITOM Visibility environment effectively and ensure all necessary functionalities are available. Show full answer Show less ## Plugins and Applications by Feature ### Discovery * **Discovery (com.snc.discovery)**: Core plugin that identifies applications and devices on the network and updates the CMDB. * **Cloud Provisioning and Governance Core (com.snc.cloud.core)**: Supports Cloud API-based discovery and event processing. * **Service Watch Suite commons (com.snc.service-watch.commons)**: Provides common UI components for Discovery and Service Mapping. * **Discovery - IP Based (com.snc.discovery.ipbased)**: Contains shared horizontal discovery components for Discovery and Service Mapping. ### Discovery Admin Workspace * **Discovery Admin Workspace (sndiscoworkspace)** depends on the Discovery plugin to function, providing a workspace for managing discovery processes. ### Service Mapping * **Service Mapping (com.snc.service-mapping)** installs several dependencies: * **Service Mapping -- Map (com.itom-map-app)**: Supports core components of Service Mapping, Event Management, and Service Operations Workspace. * **Event Management and Service Mapping Core (com.snc.service-watch)**: Common components for event and service mapping management. * **Pattern Designer (NG version) (com.snc.ng.pattern.designer)**: Enables creation and debugging of horizontal and top-down discovery patterns. * **Service Mapping Plus (snsmscopedapp)**: Adds extended features for Service Mapping and installs related Store applications if missing. ### Tag Governance * **Tag Governance (snitomtag)** installs several supporting plugins: * **Cloud Access Interface (sncai)**: Provides scripting access to cloud environments such as AWS and Azure. * **Certification Core (com.snc.certificationcore)**: Supports compliance with certification structures like filters and templates. * **ITOM Visibility License (com.snc.itom.vis.license)**: Enables activation of ITOM Visibility licensed applications. * **ITOM/OT SU Licensing (snitomlicensing)**: Manages subscription usage and consumption for ITOM applications. * **Flow Designer Action Step - Script on MID (com.glide.hub.actionstep.scriptmid)**: Allows execution of custom JavaScript on MID Servers. ### Cloud Discovery Workspace * **Cloud Discovery Workspace (sncloudopsws)** includes: * **Discovery and Service Mapping Patterns (snitompattern)**: Provides up-to-date discovery and service mapping patterns from the ServiceNow Store for identifying industry-standard devices and applications. * **Performance Analytics Content Pack for Cloud Resources (sndiscocd)**: Offers analytics and dashboard capabilities for cloud resources and associated tags. ### Agent Client Collector for Visibility Content * **Agent Client Collector for Visibility Content (snaccviscontent)** provides agent-based infrastructure discovery and collects Software Asset Management metrics supporting Discovery and Digital End-User Experience applications. * It relies on other plugins like: * **Agent Client Collector Framework (snagent)**: Manages agent collectors on ServiceNow and MID Servers. * **CMDB CI Class Models (sncmdbciclass)**: Extends CMDB classes to support discovery of various technologies. * **Expanded Model and Asset Classes (snent)**: Provides additional model and asset classes; requires Asset Management plugin. ## Practical Considerations for ServiceNow Customers * When installing or updating ITOM Visibility, ensure these dependent plugins and applications are included to maintain full functionality. * Plugins like Pattern Designer and Discovery patterns are updated regularly via the ServiceNow Store, so keeping these up to date enhances discovery accuracy. * Licensing plugins manage subscription consumption and enable activation of ITOM Visibility features, critical for compliance and feature access. * Agent Client Collector plugins extend discovery capabilities through agent-based methods, complementing network-based discovery. By understanding these plugin dependencies, customers can better plan installations, upgrades, and troubleshooting related to ITOM Visibility and its associated features. Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed. ## Discovery {#plugin-app-itom-visibility__section_utz_4ym_cbc} {#plugin-app-itom-visibility__table_xzd_mtk_5zb__entry__2} | Plugin or application name | Description | |-|-| | Cloud Provisioning and Governance Core (com.snc.cloud.core) | Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns. | | Service Watch Suite commons (com.snc.service-watch.commons) | Contains common UI components for Discovery and Service Mapping. | | Discovery - IP Based (com.snc.discovery.ip_based) | Contains shared components of horizontal discovery used by Discovery and Service Mapping. | [Table 1. Plugins or applications installed with Discovery (com.snc.discovery)] {#plugin-app-itom-visibility__table_xzd_mtk_5zb} ## Discovery Admin Workspace {#plugin-app-itom-visibility__section_ofn_jw2_zcc} {#plugin-app-itom-visibility__table_ych_mw2_zcc__entry__2} | Plugin or application name | Description | |-|-| | Discovery (com.snc.discovery) | Finds applications and devices on your network, and then updates the CMDB with the information it finds. | [Table 2. Plugin activated with Discovery Admin Workspace (sn_disco_workspace)] {#plugin-app-itom-visibility__table_ych_mw2_zcc} ## Service Mapping {#plugin-app-itom-visibility__section_msp_pym_cbc} {#plugin-app-itom-visibility__table_uvk_j5k_5zb__entry__2} | Plugin or application name | Description | |-|-| | Service Mapping -- Map (com.itom-map-app) | A dependent internal plugin necessary to support the core components of the Service Mapping, Event Management, and Service Operations Workspace ITOM applications. | | Discovery (com.snc.discovery) | Finds applications and devices on your network, and then updates the CMDB with the information it finds. | | Event Management and Service Mapping Core (com.snc.service-watch) | Comprises the common components of Event Management and Service Mapping. | | Cloud Provisioning and Governance Core (com.snc.cloud.core) | Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns. | | Pattern Designer (NG version) (com.snc.ng.pattern.designer) | The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery. | | Service Mapping Plus (sn_sm_scoped_app) | Offers extended features for Service Mapping, and if related ServiceNow® Store applications and plugins aren't already installed, it installs them. | [Table 3. Plugins or applications installed with Service Mapping (com.snc.service-mapping)] {#plugin-app-itom-visibility__table_uvk_j5k_5zb} ## Tag Governance {#plugin-app-itom-visibility__section_hg3_qym_cbc} {#plugin-app-itom-visibility__table_p21_kyk_5zb__entry__2} | Plugin or application name | Description | |-|-| | Cloud Access Interface (sn_cai) | Provides easy access to the cloud through scripting. You can use this ServiceNow Store application to perform actions on virtual machines provisioned on Amazon Web Services (AWS) and Microsoft Azure. | | Certification Core (com.snc.certification_core) | Contains core certification structures such as filters and templates, and provides compliance functionality. | | ITOM Visibility License (com.snc.itom.vis.license) | Enables the activation of any ServiceNow Store application that requires ITOM Visibility licensing. | | ITOM/OT SU Licensing (sn_itom_licensing) | Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes. | | Discovery (com.snc.discovery) | Finds applications and devices on your network, and then updates the CMDB with the information it finds. | | Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) | Provides an action step to execute custom JavaScript within a reusable action on a MID Server. | [Table 4. Plugins or applications installed with Tag Governance (sn_itom_tag)] {#plugin-app-itom-visibility__table_p21_kyk_5zb} ## Cloud Discovery Workspace {#plugin-app-itom-visibility__section_xzp_rym_cbc} {#plugin-app-itom-visibility__table_y4d_kt5_cbc__entry__2} | Plugin or application name | Description | |-|-| | Discovery and Service Mapping Patterns (sn_itom_pattern) | Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications. | | Cloud Provisioning and Governance Core (com.snc.cloud.core) | Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns. | | Performance Analytics Content Pack for Cloud Resources (sn_disco_cd) | Displays the aggregated view of all your Cloud Resources. It also provides analytics tables and views that associate tags with resources, enabling you to build your own custom dashboards and reports. | | Pattern Designer (NG version) (com.snc.ng.pattern.designer) | The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery. | [Table 5. Plugins or applications installed with Cloud Discovery Workspace (sn_cloud_ops_ws)] {#plugin-app-itom-visibility__table_y4d_kt5_cbc} ## Agent Client Collector for Visibility Content {#plugin-app-itom-visibility__section_o3k_sym_cbc} {#plugin-app-itom-visibility__table_s3d_brq_y1c__entry__2} | Plugin or application name | Description | |-|-| | Agent Client Collector for Visibility Content Content (sn_acc_vis_content) | Provides agent-based infrastructure discovery and collects Software Asset Management (SAM) metrics to support Discovery and Digital End-User Experience (DEX) applications. | | Discovery (com.snc.discovery) | Finds applications and devices on your network, and then updates the CMDB with the information it finds. | | Agent Client Collector Framework (sn_agent) | Manages Agent Client Collector on the ServiceNow instance and the MID Server. | | CMDB CI Class Models (sn_cmdb_ci_class) | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software. | [Table 6. Plugins or applications installed with Agent Client Collector for Visibility Content (sn_acc_vis_content)] {#plugin-app-itom-visibility__table_s3d_brq_y1c} ## Agent Client Collector for Visibility Content Content {#plugin-app-itom-visibility__section_xs2_qz3_fcc} {#plugin-app-itom-visibility__table_szq_n1j_fcc__entry__2} | Plugin or application name | Description | |-|-| | Expanded Model and Asset Classes (sn_ent) | Provides new, expanded model classes, asset classes, and model categories that come with the base system, defined by ServiceNow. Install the Asset Management (com.snc.asset_management) plugin as a prerequisite for using this application. | | Discovery -- IP Based (com.snc.discovery.ip_based) | Contains shared components of horizontal discovery used by Discovery and Service Mapping. | | Agent Client Collector Framework (sn_agent) | Manages Agent Client Collector on the ServiceNow instance and the MID Server. | | CMDB CI Class Models (sn_cmdb_ci_class) | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software. | [Table 7. Plugins or applications installed with Agent Client Collector for Visibility Content Content (sn_acc_vis_content)] {#plugin-app-itom-visibility__table_szq_n1j_fcc} **Related reference** * [Plugins or applications installed with ITOM Cloud Accelerate](https://servicenow-prod.fluidtopics.net/rxly11_LUtHpZRWhXlY50g "Tables that list the plugins or applications that are installed with ITOM Cloud Accelerate applications. When you update your application, any newly required application dependencies are installed.") * [Plugins or applications installed with ITOM AIOps](https://servicenow-prod.fluidtopics.net/vE~cee9SNDJ5u0C860nEJQ "Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.") * [Plugins activated with ITOM Optimization](https://servicenow-prod.fluidtopics.net/TCuAo~dnHfOWSP~3IyS1eg "Table that lists the plugins that are activated with the ITOM Optimization application Cloud Provisioning and Governance. When you update your application, any newly required application dependencies are installed.") * [Applications installed with ServiceNow Otto for ITOM](https://servicenow-prod.fluidtopics.net/Fe3Rg7oLwK0bA8~5RYjLwA "Table that lists applications installed with the ServiceNow Otto for IT Operations Management (ITOM) application. When you update your application, any newly required application dependencies are installed.")