---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create an SLA configuration for CIs

# Create an SLA configuration for CIs {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an SLA configuration from the Event Management application to
determine which CIs are available for SLAs.

## Before you begin

Role required: evt_mgmt_admin

## About this task

The SLA configuration record is a filter on a table in the system. Select a table that has the CIs for which you want to create an SLA.

## Procedure

1. Navigate to AllEvent ManagementRulesSLA Configuration.
2. Click New.
3. Fill in the form fields (see table).  
   {#t_EMCreateAnSLAConfiguration__table_wq5_v2z_55__entry__2}

   | Field | Description |
   |-|-|
   | Name | Provide a descriptive name. |
   | Table | Select a table with the CIs for which you want to create the SLA. You can also use the Configuration Item to Host View \[query_based_service_basic_view\] table, which is used by [Dynamic CI Groups](https://www.servicenow.com/docs/access?context=create-it-services&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US). |
   | Filter | Configure the filter for the records. |
   [Table 1. SLA Configuration form fields]

   {#t_EMCreateAnSLAConfiguration__table_wq5_v2z_55}
4. Right-click the header and select Save.

## Example

The following is an example.  
If you want to run an SLA on all Linux servers for major and critical alerts, first create an SLA configuration on the Linux Server \[cmdb_ci_linux_server\] table. Then create the SLA definition with this filter:

* `CI.class` is <kbd class="ph userinput">Linux Server</kbd>
* `Severity` is <kbd class="ph userinput">Major</kbd> or <kbd class="ph userinput">Critical</kbd>
{#t_EMCreateAnSLAConfiguration__ul_xgk_c5s_x5}

## What to do next

[Create an SLA
definition](https://servicenow-prod.fluidtopics.net/lYro7oRf2KTr7iWPGCEWOQ "You can create SLA definitions for CIs and application services just as you can for other task records in the instance.") on the CIs that match this SLA configuration.
* **[Limit the records for the SLA configuration filter](https://servicenow-prod.fluidtopics.net/oyhOvj0jHfFRMLJzszmomQ)**   
  If too many records are returned by the SLA configuration filter, you can add a property to set the maximum number of records.

*[\>]: and then