---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Operations Workspace for ITOM reference

# Service Operations Workspace for ITOM reference {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reference topics provide additional information about ServiceNow
Service Operations Workspace.
* **[Components installed with AIOps Experience](https://servicenow-prod.fluidtopics.net/MW1VQL_2OrdMWhNNFSOW_A)**   
  Several types of components are installed with activation of the AIOps Experience \[sn_sow_aiops\] application, including user role and plugins.
* **[Attributes in Express List Link View](https://servicenow-prod.fluidtopics.net/k3oRmDgAYr6aS_w1pA1pgg)**   
  The table lists the node attributes that are available in Link View with their icon and description.
* **[Alert field mapping on the Respond page](https://servicenow-prod.fluidtopics.net/Ru63L7ZXyezXtjDdyBeGmA)**   
  The fields to be configured on the Respond page, when selecting an action to be triggered by an alert automation.
* **[Outbound webhook parameters](https://servicenow-prod.fluidtopics.net/HMixUBSkAJcIjRi67Y0wVw)**   
  The parameters to be configured when sending data to other systems using an outbound webhook.
* **../reference/automation-details-fields.html**   
* **[Application service details page](https://servicenow-prod.fluidtopics.net/UMp71~E9ODvxBLf078iDGA)**   
  Provides comprehensive information about an application service, including its name, business criticality, ownership, process and operational status, traffic-based discovery details, discovery status, and relevant comments. This enables thorough analysis of the application service's current state and usage, provides clarity on ownership and criticality, and aids in prioritizing resources and actions effectively.
* **[Create list fields](https://servicenow-prod.fluidtopics.net/hXedI4xbZccbZbm6_X9_yg)**   
  Create customized lists with fields tailored to your needs.
* **[Metrics View Configuration form fields](https://servicenow-prod.fluidtopics.net/E3Y1okANVappjq68fYN5JA)**   
  Define how metrics are displayed within Service Operations Workspace.
* **[Integration and configuration health event fields](https://servicenow-prod.fluidtopics.net/YpU6wQj85JlpLewWlbeHkA)**   
  Populate the event fields to capture details such as the event time, description, alert number, state, severity, metric name, node, message key, and error message, enabling precise tracking, effective incident management, and improved error analysis.
* **[Pull connector fields](https://servicenow-prod.fluidtopics.net/S2j1dLuNJBV7Q9uZPJCuJA)**   
  Populate the pull connector advanced settings fields to optimize event retrieval and synchronization based on specific requirements such as connection preferences, event frequency, and time zone settings.