Configuring Health Log Analytics

  • Release version: Yokohama
  • Updated January 26, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Configuring Health Log Analytics

    Health Log Analytics (HLA) enables ServiceNow customers to ingest, process, and analyze log data effectively for operational insights. As an administrator, you are responsible for setting up, configuring, and maintaining HLA to ensure efficient log data streaming and analysis.

    Show full answer Show less

    Before configuring HLA, ensure that MID Server system requirements are met and log ingestion capability is enabled, including proxy preconditions for streaming logs.

    Key Features

    • Installation: Request HLA installation from ServiceNow Customer Support to add the application to your instance.
    • Log Data Inputs Setup: Stream raw log messages into your ServiceNow instance using one of three methods:
      • Guided setup for step-by-step data input creation ensuring minimum required configuration.
      • Manual configuration of data inputs.
      • Integration Launchpad for convenient integration with log data connectors.
    • Log Streaming Management: Identify and resolve issues with log data streaming to maintain data flow integrity.
    • Raw Log Data Handling: Edit raw log messages before processing on the MID Server to control how data is mapped and structured.
    • Data Mapping and Refinement: Automatically or manually map incoming log data to appropriate tags and refine source type structures to improve anomaly detection and machine learning accuracy.
    • Advanced Configuration: Perform additional optional data input setup and advanced configuration tasks to tailor HLA to your operational needs.

    Administration

    Ongoing administration tasks help maintain HLA’s performance and reliability. Administrators should regularly monitor streaming status, update mappings, and adjust configurations to optimize log data processing and analytics.

    Practical Benefits for ServiceNow Customers

    • Streamlined log ingestion and processing enhance operational visibility.
    • Customizable data mapping and structure refinement improve anomaly detection precision.
    • Guided setup tools simplify initial configuration and ongoing management.
    • Integration Launchpad provides easy access to various log data connectors.
    • Robust administration capabilities ensure the system runs efficiently and reliably.

    As an Administrator, set up and configure Health Log Analytics for Operators to use, and carry out administration tasks to ensure that the system runs efficiently.

    Configuration overview

    Complete the following tasks for a successful setup and configuration of Health Log Analytics.

    Important:
    Regardless of how you implement Health Log Analytics, you must first configure MID Server system requirements and ensure that the MID Server log ingestion capability is enabled.

    For MID Server proxy requirements, see MID Server proxy preconditions for streaming logs to HLA.

    1. Install Health Log Analytics (HLA).

      Install the Health Log Analytics application.

    2. Set up log data inputs or connectors for streaming raw log messages to your ServiceNow instance.
      Use any of the following methods:When the data input configuration process is complete, log data starts streaming to your instance.
    3. Identify and resolve log streaming issues.

      Identify and address log streaming issues to ensure that the data inputs you have configured are streaming data properly to your instance.

    4. Edit raw log data before processing.

      Modify raw log messages before they are processed in the MID Server, and therefore before Health Log Analytics maps and structures it.

    5. Map raw log data.

      Map raw log data that streams into your instance to determine how the data is handled.

      Health Log Analytics tries to auto-map every incoming log line to the correct tag. If properties aren't discovered automatically, you can map the data input sources manually.

    6. Refine the source type structure.

      Fine-tune how Health Log Analytics reads your inner log messages and detects anomalies by customizing the extracted properties in the source type structure.

      Health Log Analytics enables you to reclassify auto-classified properties and change auto-mapped labels. These adjustments help the system's machine learning better understand your priorities.

    7. Perform additional data input setup tasks.

      After performing the mandatory data input setup and configuration, you can continue with optional setup tasks.

    8. Perform advanced data input configuration tasks.

    Using guided setup to implement Health Log Analytics

    Guided setup provides a sequence of tasks that help you configure Health Log Analytics on your ServiceNow instance. To open guided setup for Health Log Analytics, navigate to All > Guided Setup > ITOM Guided Setup > Health Log Analytics.