---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure a push connector

# Configure a push connector {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Integrate with a push connector to connect to an external event source and push event information to your ServiceNow instance.

## Before you begin

Role required: evt_mgmt_admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. From the bottom of the navigation pane, select the AIOps configuration center icon ![ITOM AIOps configuration center icon]().  
   The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.
3. In the Browse Integrations tab, select the All integrations drop-down list and select Push.  
   Only push connector tiles are displayed.  
   Figure 1. Push connectors
4. Select a push connector type tile.
5. Provide details about the connector type on the Provide details screen.  
   Figure 2. Push connectors details page
   1. In the Connector name field, enter a unique name for the connector type.
   2. **Optional:** In the Tags field, enter tags to help locate and identify connectors of this type on the Express List.  
      To add additional tags, select the plus sign next to the Tags field. The Add tags window opens.
      1. In the Key field, enter a tag key.
      2. In the Value field, enter a tag value.
      3. Select Add.
      {#push-connector__ol_fzm_l3w_mbc}
   3. **Optional:** In the Description field, enter information to help identify this connector type.
   4. Verify that the vendor name in the Source field is correct.
   5. **Optional:** From the Assignment group drop-down list, select the group or team that is responsible for managing and maintaining the Push connector.
   6. Select Next.  
      The connector is saved in draft mode, and the process advances to the Set-up push connector section.  
   {#push-connector__substeps_hyg_lzd_vzb}
6. In the URL parameter value field, select Copy to clipboard to copy the auto-generated URL parameter value to the clipboard.  
   This URL is generated by the code that depends on the ServiceNow instance and connector type to receive events from the third-party connector. Pasting the URL in your third-party connector configuration creates a webhook that enables it to send
   events to the ServiceNow instance.
7. Select Activate and then select OK.
8. In the Details tab, view the connector details and the URL link and follow the step-by-step instructions to integrate your third-party connector with Event Management.  
   The connector is saved and a notification is sent after the connector is active.
{#push-connector__steps_srm_zfk_5wb}

## What to do next

To confirm the successful configuration of the pull connector and the flow of events into the system, go to the Related events tab. If the setup is successful, proceed to Add automation to establish an alert automation. For details on Related events tab, see [Review integration and configuration health](https://servicenow-prod.fluidtopics.net/8aRsjyVWFQp41zpB~Hz6Pw "Review your events to ensure alerts are created as intended. Start this process by checking the health status of your integration. This provides useful statistics to highlight where you can make improvements to enrich alerts with relevant business context, group them for better noise reduction, escalate critical alerts promptly, and notify your team for swift response and resolution.") and for information on alert automation, see [Alert automation in Service Operations Workspace for ITOM](https://servicenow-prod.fluidtopics.net/_Watdnuz_THpJ_zuLKvRYg "Alert automation is crucial as organizations deal with increasing number of alerts and complex IT infrastructures. Manual alert handling is slow, error-prone and inefficient, underscoring the need for automated systems. Automation can improve the mean time to resolve alerts, improve service reliability and better scale staff resources.").

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