---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install ITOM Mobile Agent

# Install ITOM Mobile Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install and give your teams access to ITOM Mobile Agent.

## Before you begin

Service Reliability Management (SRM) services, service integrations, teams, and on-call schedules must be set up. ITOM Mobile Agent connects to your existing SRM setup, helping your teams manage alerts, incidents, tasks, and on-call schedules.

Role required:
admin

## About this task

ITOM Mobile Agent runs in the ServiceNow Agent app. When you install ITOM Mobile Agent, your teams can access it in the ServiceNow Agent app on their devices.

This procedure is for admins managing mobile access for their teams. If you aren't an admin and want to use ITOM Mobile Agent on your mobile device, see [Download the ServiceNow Agent app](https://servicenow-prod.fluidtopics.net/KnkqF38ZE3ogSwDc0NoLHQ "Download the ServiceNow Agent app to use ITOM Mobile Agent on your device.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Search for and select ITOM Mobile Agent.  
   If you can't find ITOM Mobile Agent, request it from the ServiceNow Store.
3. Review the listed dependencies and, if needed, install the required plugins and applications.
4. Select Install.  
   After the application is installed, your teams can access ITOM Mobile Agent by downloading the ServiceNow Agent app and logging in to the relevant instance.

## What to do next

To start using ITOM Mobile Agent, see [Download the ServiceNow Agent app](https://servicenow-prod.fluidtopics.net/KnkqF38ZE3ogSwDc0NoLHQ "Download the ServiceNow Agent app to use ITOM Mobile Agent on your device.") and [Log in to ITOM Mobile Agent](https://servicenow-prod.fluidtopics.net/mOcMqJpUZxmT71t2ohf2Iw "Log in to your ITOM Mobile Agent instance on the ServiceNow Agent app to manage alerts, incidents, and on-call schedules on the go.").  
You can also customize ITOM Mobile Agent to meet your team's needs:

* [Configure when to send alert notifications for ITOM Mobile](https://servicenow-prod.fluidtopics.net/0gPARXzi7pquql3w_WzARw "Keep your teams informed by configuring when ITOM Mobile Agent sends a notification about an alert.")
* [Customize ITOM Mobile Agent email recipients](https://servicenow-prod.fluidtopics.net/Q4E2PxUA6DltQ_UBxpscoQ "Customize who receives emails about alerts to help reduce notification overload and efficiently delegate responsibilities.")
* [Customizing other mobile settings for ITOM Mobile Agent](https://servicenow-prod.fluidtopics.net/Mx3MzbsHTHc36~fkpd9pAw "Learn how to customize your mobile experience further. Configure actionable notifications, set custom notification tones, and override the Do Not Disturb setting for critical issues to help your teams stay informed.")
{#install-itom-mobile__ul_pfn_xnw_q2c}

*[\>]: and then