---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install Service Operations Workspace for ITOM application

# Install Service Operations Workspace for ITOM application {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can install the AIOps Experience \[sn_sow_aiops\] application to get Service Operations Workspace for ITOM if you have the admin role.The application includes demo data and installs related ServiceNow® Store applications if they are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [AIOps Experience](https://store.servicenow.com/sn_appstore_store.do#!/store/application/38f8f09e68752110f87762d826aeb7f4/24.2.3?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate%253Bgenerative_ai%253Bsnow_solution&q=AIOps%20Experience&sl=sh) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
* For a list of plugins or applications installed with Service Operations Workspace for ITOM, see [Plugins or applications installed with ITOM AIOps](https://servicenow-prod.fluidtopics.net/vE~cee9SNDJ5u0C860nEJQ "Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.").
* Service Operations Workspace supports domain separation. For details, see [Domain separation and Event Management](https://servicenow-prod.fluidtopics.net/_GZvkGj4nmU8IHZyWBZIqw "Domain separation is supported in Event Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.").

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Role required: admin

## About this task

The following items are installed with AIOps Experience \[sn_sow_aiops\] plugin.

* Roles
* Plugins
{#install-sow-itom-apps__ul_o1y_1y4_nsb}

For more information, see [Components installed with AIOps Experience](https://servicenow-prod.fluidtopics.net/MW1VQL_2OrdMWhNNFSOW_A "Several types of components are installed with activation of the AIOps Experience [sn_sow_aiops] application, including user role and plugins.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the AIOps Experience \[sn_sow_aiops\] using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-sow-itom-apps__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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*[\>]: and then