---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Exchange MailBox

# Exchange MailBox discovery {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Discovery creates or updates a
CMDB record when it detects a running instance of Exchange Mailbox.
Note:  
For information on Probe to Pattern migration see the knowledge article [KB0694477](https://support.servicenow.com/kb_view.do?sysparm_article=KB0694477).

## Prerequisites {#r-ExchangeMailBox__section_b3w_4cv_xz}

The `Microsoft.Exchange.Management.PowerShell` module must be installed on
the server that you want to discover.

The service `winRM` must be running on the host machine. Run the following
command in the Powershell window to verify: `New-PSSession -ConfigurationName
Microsoft.Exchange -ConnectionUri "http://$hostname/PowerShell/" -Authentication
Kerberos`

## Pattern {#r-ExchangeMailBox__section_k5y_2cv_xz}

By default, Discovery uses the MailBox On Windows pattern to discover
Exchange MailBox.

## Credentials {#r-ExchangeMailBox__section_rlc_vgb_mz}

Configure these credentials:{#r-ExchangeMailBox__table_gmd_2kx_jz__entry__2}

| Credential type | Additional notes |
|-|-|
| [Applicative credentials](https://www.servicenow.com/docs/access?context=applicative-creds&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US) | The user must be able to run Powershell commands against the Exchange hosts. Use Exchange Mailbox as the CI type for the applicative credential. Important: Do not use the Exchange Mailbox server CI type. |
| [Windows credentials](https://www.servicenow.com/docs/access?context=r_WindowsCredentialsForm&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US) | The OS user must be a domain user, not a local user for the server. |
[ ]

{#r-ExchangeMailBox__table_gmd_2kx_jz}

## Data collected {#r-ExchangeMailBox__section_l5y_2cv_xz}

The following data is collected on the Exchange Mailboxes \[cmdb_ci_exchange_mailbox\]
table:  
{#r-ExchangeMailBox__table_m5y_2cv_xz__entry__2}

| Label | Field Name |
|-|-|
| Name | name |
| Version | version |
| Class | sys_class_name |
| Fully qualified domain name | fqdn |
| IP Address | ip_address |
| Installation directory | install_directory |
| Type | type |
[ ]

{#r-ExchangeMailBox__table_m5y_2cv_xz}