Exploring Agent Client Collector for Visibility - Content

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Exploring Agent Client Collector for Visibility - Content

    Agent Client Collector for Visibility - Content (ACC-VC) enhances data discovery on target hosts, offering a streamlined alternative to traditional IP-based Discovery for OS-related attributes. This tool is suitable for both on-premises servers and cloud instances, enabling the identification of software from various installation sources, including Chocolatey and Click-to-Run, alongside traditional installations.

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    Key Features

    • Collects data related to system information, network interfaces, and running processes.
    • Supports multiple modules such as Enhanced Inventory, Storage Devices, File Systems, and Installed Software.
    • Utilizes a push-based model for easy registration and management in the ServiceNow Configuration Management Database (CMDB) without needing credentials or scheduled scans.
    • Compatible with a range of operating systems, including various versions of Linux, Windows, and macOS (from version 1.3.0 onwards).
    • Important: Currently does not support multi-language data parsing; non-English values may lead to discovery failures.

    Key Outcomes

    By implementing ACC-VC, ServiceNow customers can effectively gather and manage comprehensive visibility of their software environments across diverse systems. This facilitates improved asset management, system monitoring, and compliance reporting, enhancing overall operational efficiency.

    Learn how you can use Agent Client Collector for Visibility - Content (ACC-VC) to discover data on your target hosts.

    Agent Client Collector for Visibility - Content overview

    ACC-VC is an additional mechanism to perform Discovery. It is an alternative to horizontal IP-based Discovery for OS-related attributes including system information, network interfaces, running process, and so on. ACC-VC is suitable for on-prem servers and cloud instances. ACC-VC discovers software from different installation sources, such as Chocolatey, Click-to-Run and winget, in addition to traditional msi-based installations.

    Agent Client Collector for Visibility - Content supports the following modules:
    • Data Collection
    • Enhanced Inventory
    • Serial Numbers
    • Storage Devices
    • File Systems
    • Network Adapters
    • TCP Connections
    • Running Processes
    • Installed Software
    • Local User
    • Intel vPro® platform
    Note:
    • Currently, Agent Client Collector for Visibility - Content does not support multi-languages. If values returned are not in English, the returned data cannot be parsed properly and the discovery will fail.
    • Powershell is not being used in any of the ACC-VC modules on Microsoft Windows operating systems.

    You can register and manage your target systems in the ServiceNow Configuration Management Database (CMDB) using the ACC-VC pushed-based model. There is no need to provide credentials, configure schedules, or scan IP ranges.

    Agent Client Collector for Visibility - Content workflow

    The following illustration describes the high-level architecture of Agent Client Collector for Visibility - Content.

    Figure 1. ACC-VC architecture
    This block diagram shows the components that work together
    ACC-VC works with the following components:
    • ServiceNow Instance
    • ServiceNow MID Server
    • Target host machines
    • ServiceNow Agent Client Collector which runs on the Target host machines

    Supported operating systems

    ACC-VC collects the system attributes and related lists normally collected by the OS pattern. ACC-VC currently supports the following operating systems on x86_64 architecture:
    • Linux
      • Red Hat Enterprise Linux (RHEL) and Oracle Linux (OL) 7, 8, 9
      • Centos 7, 8, 9
      • SLES 12, 15
      • Ubuntu 18, 20
      • Amazon Linux 2
      • Debian 9 and 10
    • Microsoft Windows
      • Windows Server 2012, 2012r2, 2016, 2019, 2022
      • Windows 10 Enterprise Edition
      • Windows 11 Enterprise and Professional Editions
    • macOS (starting in ACC-VC version 1.3.0)
      • 10.15 - Catalina
      • 11 - Big Sur
      • Monterey (x86)
      • 13 - Ventura
      • macOS Ventura on ARM64 - Apple Silicon M1/M2
      • Sonoma