--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Exploring Agent Client Collector for Visibility Content # Exploring Agent Client Collector for Visibility Content {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Agent Client Collector for Visibility Content Agent Client Collector for Visibility Content (ACC-VC) is a ServiceNow discovery mechanism designed to gather detailed OS-related attributes from target hosts. It serves as an alternative to traditional horizontal IP-based Discovery, providing enhanced visibility into system information, network interfaces, running processes, installed software, and more. ACC-VC supports both on-premises servers and cloud instances, integrating with the ServiceNow Configuration Management Database (CMDB) using a push-based model that eliminates the need for credentials, scheduling, or IP range configuration. Show full answer Show less ## Key Features * Collects comprehensive data including enhanced inventory details, serial numbers, storage devices, file systems, network adapters, TCP connections, running processes, installed software, local users, and Intel vPro® platform information. * Identifies software installations from diverse sources such as Chocolatey, Click-to-Run, winget, and traditional MSI-based installers. * Supports a broad range of operating systems on x8664 architecture: various Linux distributions (RHEL, Oracle Linux, CentOS, SLES, Ubuntu, Amazon Linux, Debian), Microsoft Windows Server versions (2012 through 2022), Windows 10 and 11 Enterprise/Professional editions, and macOS versions starting from 10.15 Catalina including Apple Silicon M1/M2 on macOS Ventura and Sonoma. * Does not use PowerShell on Windows, and requires returned values to be in English for successful data parsing. * Operates through components including the ServiceNow instance, MID Server, target hosts, and the ACC agent installed on those hosts. ## Practical Benefits for ServiceNow Customers * Simplifies discovery by avoiding complex credential management and network scanning configurations. * Enables richer and more accurate inventory and software discovery across heterogeneous environments, improving CMDB data quality. * Supports modern software packaging formats and a wide variety of operating systems, ensuring comprehensive visibility. * Facilitates continuous and reliable data collection via a push-based agent model, enhancing discovery efficiency and reducing network load. Learn how you can use Agent Client Collector for Visibility Content (ACC-VC) to discover data on your target hosts. ## Agent Client Collector for Visibility Content overview {#exploring-accv__section_hk5_yfz_bbc} ACC-VC is an additional mechanism to perform Discovery. It is an alternative to horizontal IP-based Discovery for OS-related attributes including system information, network interfaces, running process, and so on. ACC-VC is suitable for on-prem servers and cloud instances. ACC-VC discovers software from different installation sources, such as Chocolatey, Click-to-Run and winget, in addition to traditional msi-based installations. Agent Client Collector for Visibility Content supports the following modules: * Data Collection * Enhanced Inventory * Serial Numbers * Storage Devices * File Systems * Network Adapters * TCP Connections * Running Processes * Installed Software * Local User * Intel vPro® platform {#exploring-accv__ul_qvh_fww_bpb} Note: * Currently, Agent Client Collector for Visibility Content does not support multi-languages. If values returned are not in English, the returned data cannot be parsed properly and the discovery will fail. * Powershell is not being used in any of the ACC-VC modules on Microsoft Windows operating systems. {#exploring-accv__ul_qps_mqy_p1c} You can register and manage your target systems in the ServiceNow Configuration Management Database (CMDB) using the ACC-VC pushed-based model. There is no need to provide credentials, configure schedules, or scan IP ranges. ## Agent Client Collector for Visibility Content workflow {#exploring-accv__section_ik5_yfz_bbc} The following illustration describes the high-level architecture of Agent Client Collector for Visibility Content. Figure 1. ACC-VC architecture ACC-VC works with the following components: * ServiceNow Instance * ServiceNow MID Server * Target host machines * ServiceNow Agent Client Collector which runs on the Target host machines {#exploring-accv__ul_blg_3zy_z4b} ## Supported operating systems {#exploring-accv__section_lqc_j3m_lbc} ACC-VC collects the system attributes and related lists normally collected by the OS pattern. ACC-VC currently supports the following operating systems on x86_64 architecture: * Linux * Red Hat Enterprise Linux (RHEL) and Oracle Linux (OL) 7, 8, 9 * Centos 7, 8, 9 * SLES 12, 15 * Ubuntu 18, 20 * Amazon Linux 2 * Debian 9 and 10 {#exploring-accv__ul_ypr_q4x_bpb} * Microsoft Windows * Windows Server 2012, 2012r2, 2016, 2019, 2022 * Windows 10 Enterprise Edition * Windows 11 Enterprise and Professional Editions {#exploring-accv__ul_cx4_54x_bpb} * macOS (starting in ACC-VC version 1.3.0) * 10.15 - Catalina * 11 - Big Sur * Monterey (x86) * 13 - Ventura * macOS Ventura on ARM64 - Apple Silicon M1/M2 * Sonoma {#exploring-accv__ul_qqw_lw5_tqb} {#exploring-accv__ul_qvg_p11_bpb} **Related concepts** * [How Agent Client Collector for Visibility Content works](https://servicenow-prod.fluidtopics.net/lXjqx1V8mqjMMynBiF~N2A "Agent Client Collector for Visibility Content (ACC-VC) requires installation of ServiceNow Agent Client Collector (ACC) on the target host. ACC is a derivative of Sensu-Go, an open-source software.")